Account Manager, National Accounts & Diagnostics Network

Role Summary

As a Account Manager, National Accounts & Diagnostics Network, you will be responsible for helping in developing and implementing Rivian’s Certified Collision Network, leading National Accounts and the Diagnostic Network Program. This role will require initiative, independent judgement, and cross-team collaboration.  Must be able to complete projects in a compressed timeline. The Account Manager, National Accounts & Diagnostics Network will work directly with identified representatives partnered with the Rivian Certified Collision Network (RCCN). 

Responsibilities

• Single Point of Contact (SPoC) to all partners representing multiple partner locations (MSO) 
• Support RCCN Regional Managers with National account management (MSO) tasks spanning all current RCCN regions 
• Work collaboratively with Field Regional Managers supporting cross region partners on recruiting and managing program certification 
• Lead and support development and management of the Rivian Certified Diagnostic Center (RCDC) program 
• Lead Recruiting and Certification for all RCDC locations 
• Works hand in hand with both External & Internal Rivian Systems Account Managers to ensure integrations between each segment are seamless 
• Some travel required for industry conferences, quarterly vender reviews and Network development 
• Support the design and execution of Rivian’s Global Collision Repair Program  
• Investigate and research the passenger vehicle collision industry to understand the needs of all stakeholders  
• Ensure that operational procedures and processes are developed, assessed, communicated, and administered in compliance with Rivian’s objectives. 
• Interact with the entire Service Engineering & Operations Organizations 
• Create reports to show progress and growth of program 
• Engage with 3^rd Party Collision Centers in the recruitment and onboarding for the Collision Repair Program 

Qualifications

• 7-9 years of experience alternating between leading program development and supporting national partners across all regions in the Auto Body and Collision repair industry
• Bachelor’s degree preferred or equivalent work experience
• Ability to manage multiple projects across varying geographic locations simultaneously 
• Experience collaborating and working cross functionally with various operations teams 
• Self-motivation with strong desire to develop, implement and lead new innovations  
• Effectively handle multiple priorities, organize workload, and meet project deadlines 
• Ability to work independently, accurately, and effectively in performing tasks or duties as assigned to completion 
• Good project management skills and ability to work within guidelines 
• Develop and create linear process flow charts 
• Professional demeanor, strong communication, writing and presentation skills 
• High proficiency in Microsoft Word, PowerPoint, Excel, SharePoint, and Outlook 
• Able to work efficiently under high amount of work/stress
• Willingness to work in a strong cross functional environment 
• Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
• Ability to sit/stand for 8-12 hours per day
• Required to stoop, kneel, crouch during vehicle inspections
• Required to communicate using phone and/or email
• Ability to read and interpret documents
• Ability to perform in all duties in a working environment that may contain dust, high noise levels, or hot/cold weather
• Less than 50% travel required

Salary Range California, Colorado, New York, and Washington Based Applicants: $104,000 to $150,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.