We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.
That means making power greener, smarter, and more affordable for everyone.
We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.
We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.
Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
We have an exciting opportunity within our Customer Success team for a passionate and driven Account Manager.
This role brings together the amazing businesses who want to ensure their employees have full access to sustainable transport, and the unique Octopus EV way of ensuring our customers are fully comfortable with their transition to electric. You will also play a big part in educating our consumers on the best electrical vehicle, EV tariff and charging solution.
Customer Success is the only team here to work across both the employer and employee sides of the business, giving them a unique viewpoint into the operations of a hyper-growth scale-up and the opportunity to truly contribute to the direction we are going in.
If this sounds like you then we'd love to hear from you.
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
What you'll do...
Build and maintain a network of public sector clients and support them to implement salary sacrifice car leasing schemesHelp clients understand their pre-scheme launch plans and turn the customers desired outcomes into actionable objectivesDevelop strategic relationships with key internal and external stakeholdersSupport the Onboarding team to launch new strategic accounts to ensure a seamless company journey from the initial saleAct as the Octopus Electric Vehicles expert for product questions, issues, or escalations, working with our internal teams (Finance, EV Sales, Tech) as and when required for your accountsPresent face to face to businessesAttend client meetings and other events like drive daysDevelop creative and high impact engagement strategies to get employees excited about going electricUse customer objectives and understanding to drive new improvments internallyWhat you'll need...
Previous experience in a target driven or account management environmentExcellent verbal and written communication skillsTo be a confident presenterStrong B2B and B2C relationship building skills and a growth mindset and an ability build relationships on a customer levelPassion to create excellent customer serviceA strong interest in sustainabilityWhy else you'll love it here
Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people Visit our perks hub - Octopus Employee Benefits