Account Executive

Number of employees

3800

London, UK, United Kingdom

Posted on: 2024-03-26

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.


We're building out our Customer Success Team in London, and we're looking for superstars with relevant experience to help shape what we deliver and how we deliver it.

You will be the face and the voice of Octopus Electric Vehicles, advising and supporting customers throughout their journey setting up a Salary Sacrifice scheme and in life.

A genuine passion for customer experience and sustainability is a must with a passion for relationship building and the importance of customer service.

Please note that you must have a valid UK driving licence
 

About us

The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. 

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. 

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do...

  • Manage a number of accounts all the way from set up through to in-life and renewal across a number of products (focusing initially on salary sacrifice schemes)
  • Think strategically about how best to launch schemes for clients and drive engagement and demand from their employees and then execute these plans
  • Have regular review meetings with clients to review and pitch employee engagement strategies, new products, and services and manage and implement feedback
  • Be clear about the value that we are offering our clients and communicate this concisely
  • Work closely with our sales and operations teams to drive orders and in-life service delivery
  • What you'll need...

  • A valid UK driving licence
  • Proven track record of excellent customer experience 
  • Previous experience in the employee benefits space and a strong passion for Electric Vehicles / Energy and decarbonisation
  • Previous experience developing and executing successful strategies to drive engagement and uptake
  • Excellent listening and communication skills
  • A ruthless focus on the customer with a genuine passion for going above and beyond for customers
  • An ability to show a completer finisher mentality and an understanding of processes as a whole being able to see the why behind each section of the business and how that creates the entire vision 
  • A start-up / entrepreneurial mindset being able to adjust to change and keep up with a fast-moving business 
  • Why else you'll love it here

  • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
  • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people 
  • Visit our perks hub - Octopus Employee Benefits
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