Workplace Experience Manager

Our Mission  

SPAN develops products that accelerate the rapid adoption of renewable energy in the home. The flagship SPAN Smart Panel is the first true evolution for the traditional home electric panel, harnessing enhanced technology for metering, monitoring, and control. An expanded product suite of intelligent, integrated solutions radically lowers the cost and complexity of energy upgrades–including solar, batteries and EVs–empowering homeowners to be active, resilient and informed players in the energy market. 

The Role

We are looking for a Workplace Experience Manager in San Francisco to amplify the employee experience, build out and oversee our growing real-estate footprint, develop and lead a service-oriented Workplace Experience team, champion company culture, and proactively remove points of friction in our day-to-day operations in a high volume and complex environment. 

The ideal candidate thrives on multitasking, being meticulously organized, and finding creative solutions to problems sometimes without clear direction. They are able to set context, define problems and develop alternative solutions informed by quantitative and qualitative data. They are great at understanding competing priorities and timelines from various stakeholders, and finding alignment across teams before recommending a course of action. They are comfortable working in an environment that is fast-paced, highly collaborative, and ever-evolving. This person anticipates the needs of the business and employees and can easily shift gears between independent work and collaborative leadership.

This role will report to the VP, People and be a member of the People leadership team. This is an amazing opportunity for someone who is passionate about curating culture in a growing start-up and having a direct impact on our People strategy.

Responsibilities

• Identify and champion strategies to ensure that the organization's culture, systems, and processes create a work environment that is inclusive and productive for all

• Continuously improve our Workplace Experience strategy by proactively seeking feedback and building relationships with a variety of internal and external stakeholders

• Develop and lead a Workplace Experience team that is highly aligned with the People Team strategy to curate amazing work experiences

• Scale multiple workplace operations across various geographies as we grow to support SPAN’s business needs and employee happiness.

• Coordinate and support professional delivery of all workplace services including but not limited to building operations, office maintenance, utility services, communications systems, construction and space planning projects.

• Maintain an orderly, safe, and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations.

• Lead an internal onsite events program (e.g. happy hours, game nights, hackathons, etc.) that delight our employees. Partner with teams across SPAN to execute external onsite events that engage our customers and partners.

• Track utilization metrics & operational spend, making recommendations to improve efficiency while maintaining quality experiences. Prepare and manage an annual budget.
  
  

About You 

Required Qualifications

• 5 - 7 years of experience in Workplace, Office or Facility Operations, Project Management and/or related field

• Creative problem-solver who excels at building equitable, people-centric solutions and services through application of technology and process

• Detail oriented with a track record of implementing change with intentional, planned communications to internal and external stakeholders

• A passion for building communities, removing distractions, and delivering safe and amazing in-office experience to employees and visitors.

• Self-directed with ability to manage competing priorities and deliver results in a fast-paced environment relying on a high bar for excellence, integrity and solid judgment

• Experience managing multiple vendors/logistics across multiple timelines of varying length and leading work driven by volume and complexity

• Highly collaborative approach to business with strong interpersonal and communication skills and the ability to influence others

• Ability to gather data from disparate sources, assess situations and quickly develop multiple solutions with a analytical rigor to inform recommendations and decisions

• You are open to traveling as needed
  
  

Bonus Qualifications

• Experience opening an office

• Experience negotiating and managing contracts

• Event planning experience

• Corporate communication skills

• Knowledge of OSHA, EH+S, FDA and other safety standards and regulations.
  
  

Life at SPAN

SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges. 

Our CEO, Arch Rao⁠—former head of the Tesla Powerwall team⁠—fosters an energetic and collaborative environment, with a strong emphasis on maintaining work-life-balance across the organization.

We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.

The Perks:

⚡ Competitive compensation + equity grants at a well-funded, venture-backed company

⚡ Comprehensive benefits (including medical; dental, vision, life and disability insurance)

⚡ Comfortable, sunny office space located near BART and Caltrain public transit

⚡ Strong focus on teambuilding and company culture (events, meet-ups, clubs)

⚡ Flexible hours and unlimited PTO

Our Mission & Values:

At SPAN, we believe that powering your home with clean energy should be a simple and delightful experience that is at its essence human-centered and technology-forward.

Our core values include:

• Making home energy more accessible, intuitive, and convenient.

• Enabling homes and vehicles to be powered by the sun.

• Building resilient homes with reliable power.

• All-electric everything.

• A more flexible & distributed grid.

Interested in joining our team? Submit an application today and we’ll be in touch with next steps!