VIP Customer Advocate

Number of employees

7200

Casa Grande, AZ, United States

Posted on: 2023-11-21

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We launched Lucid in 2016 to build the world’s best cars and accelerate the shift to clean energy. Our vehicles deliver best-in-class performance *and* efficiency. Equally important, we’re building a world-class team: From our state-of-the-art factory in Arizona to our global headquarters in California’s Silicon Valley, we’re recruiting high-performing people who want to help decarbonize Earth. Join us!

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The primary goal of a VIP Customer Experience Advocate is to promote exceptional communication at the highest level to ensure a world-class customer experience and the complete resolution services to Lucid vehicle owners regarding complex, high level concerns. This confidential data will be identified and coordinated with critical thinking and analysis of root-causes with cross functional departments while championing the Lucid customer experience. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns to provide remedies will be crucial.

Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
 
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 

Responsibilities and Duties:

  • Innovate, advocate, and ensure Lucid vehicle owner’s questions concerns or escalations are met, partnering with internal stakeholders and cross-functional departments when needed in a professional and timely manner.
  • Manage project deliverables, milestones, action items, dependencies, risks, and mitigation plans while maintaining detailed project trackers and critical work streams.
  • Utilize customer feedback, analytics, and real-world cases to continuously update and improve processes, ensuring they remain dynamic and responsive to customer needs for our evolving loyalty program.
  • Innovate, advocate, and collaborate with internal stakeholders and cross-functional departments to address and resolve Lucid vehicle owners' questions, concerns, or escalations promptly and efficiently to ensure VIP customer satisfaction and loyalty.
  • Communicate with customers appropriately, demonstrating a deep understanding of the Lucid customer profile and their unique requirements, to ensure a personalized and exceptional experience at every touchpoint.
  • Ensure all BOD member’s vehicles are properly delivered and provide continuous monitoring and support along with the Employee Purchase Program.
  • Support and VIP needs, tours, or concerns at AMP-1 or any Arizona location
  • Support ad-hoc projects as needed.
  • Qualifications:

  • 3+ years of experience providing exemplary customer service.
  • Relevant bachelor’s degree, or equivalent combination of education and experience.
  • Experience with Automotive Business Operations preferred.
  • Ability to manage sensitive matters with highest level of confidentiality and discretion.
  • Strong communication and interpersonal skills with internal and external audiences at all levels.
  • Independent thinker, self-starter, and collaborative team player with the ability to execute at a high level in fast-paced environments.
  • Passion and experience to continuously develop, improve, and maintain high standards.
  • Advanced Microsoft Office skills including Word, Excel, and PowerPoint.
  • Proficiency with project planning tools such as Smartsheet, Jira, and Confluence.
  • Excited about the future of automotive luxury and sustainable mobility.
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