UX Writer

ICON is re-imagining the approach to homebuilding and construction to make affordable, dignified housing available to everyone throughout the world. We’re crafting a new generation of end-to-end digital solutions for ICON partners, customers, prospects, and the general public. Given the uncharted nature of what we do, we’re looking for someone who is able to pivot quickly. ICON is an early-stage company, with a highly collaborative environment. Our flexible work schedule and open office culture set us apart; to make that work we’re looking for a responsible, efficient, and disciplined individual to fill this spot. ICON is seeking a flexible, multi-faceted, motivated UX Writer to join our fast-growing BuildOS team of developers, designers, and technologists working together to transform the construction industry. As a UX Writer, you’ll help to define the voice of our products, improve usability through language, and simplify complex materials for a variety of user groups. This role is based at ICON’s Austin, TX campus and will report to the Senior Manager of UX.  

RESPONSIBILITIES 

• Help set the vision for content and drive cohesive product voice across multiple platforms and touch points.
• Be a member of cross-functional teams and balance varying degrees of responsibilities and roles across projects.
• Participate in research initiatives to test and adapt content strategy in a data-driven way.
• Create content standards and shareable guidelines to inform and scale UX writing initiatives. 
• Manage a consistent voice across multiple products and product teams.
• Create information architecture frameworks, content taxonomies, content governance documentation, and language guidelines, to communicate content strategy.
• Lead the creation and review of UX microcopy including, CTAs, headings, labels, errors, alerts, and more.
• Perform content audits of system language and training material.

MINIMUM QUALIFICATIONS 

• 3+ years of experience in UX copywriting/microcopy and  technical writing for interactive experiences and complex systems.
• Concise writer, with a portfolio of work that demonstrates your gift for simplifying and improving user experiences.
• A bachelor's degree in English, Communications, related field, or relevant experience.
• Outstanding written communication and interpersonal skills.
• Exceptional attention to detail particularly in terms of style guidelines and grammar.
• Experience collaborating with cross functional teams on simultaneous projects.
• Passion for the Oxford comma and advocating for the best user experience possible.
• Highly organized, independent, and comfortable working in a fast-paced environment.
• Experience working in Jira or similar project management tools.