UX Researcher, Vehicle Experience

Number of employees

4100

Foster City, CA, USA

Posted on: 2026-04-22

Category: emobility

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.


We are looking for a mixed-method Vehicle Experience Researcher, which will be the glue between the digital interface and the physical cabin experience for Zoox. This role requires a high-velocity researcher who is just as comfortable designing a complex quantitative benchmark study as they are running extensive in-vehicle testing. You will navigate the unique intersection of software and hardware, ensuring that everything of the vehicle works as a single, cohesive system.

In this role you will:

  • Design and execute both qualitative and quantitative research that uncovers core user needs, behaviors, and experience patterns

  • Synthesize insights into clear frameworks that inform product direction

  • Contribute to defining principles that guide the evolution of in-vehicle experience

  • Move beyond individual features to map the entire end-to-end vehicle rider experience journey.

  • Conduct foundational research in ambiguous, early-stage product areas where the problem space is not well defined.

  • Design and run robust quant studies to establish experience benchmarks. You will define what "good" looks like and track our progress against those metrics as the vehicle platform and in-cabin experience evolves.

  • Lead a high volume of testing sessions within the vehicle to validate features. 

  • Investigate how digital touchpoints sync with physical movements and cabin environments.

  • Partner closely with Product, Design, and Vehicle Engineering

  • Translate research findings into clear implications for product decisions

  • Proactively identify opportunities where research can drive impact

  • Qualifications

  •  7+ years of experience in UX Research, HCI, Human Factors, or a related field
  • Strong experience in both qualitative and quantitative research methods. Proven experience designing and running quantitative benchmarking studies and analyzing complex datasets.
  • A portfolio that demonstrates research on products with both hardware and software touchpoints.
  • Ability to manage a high volume of tactical testing while maintaining a strategic, system-level perspective.
  • Ability to travel 5–10% within the US to support testing and research initiatives
  • Bonus Qualifications

  •  Experience in automotive, robotics, aerospace, or specialized consumer hardware (e.g., VR/AR, smart home).
  • Ability to "speak engineer"—understanding the constraints of vehicle platforms, thermal systems, and motion profiles.
  • Experience working in large, complex organizations where building cross-functional alliances is key to getting things done.
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