Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.
In this role, you will:
Strategic Leadership & Team Culture
Overnight Shift Leadership: Provide direct leadership, coaching, and mentorship to both technical staff and contract personnel during the 3rd shift.
Team Development: Engage in the recruiting, hiring, onboarding, and training of workshop personnel. Foster a high-performance culture centered on accountability, safety, and continuous improvement.
Resource Management: Assist in creating and managing employee and contractor schedules, including time-off.
Performance Tracking: Support the tracking of Key Performance Indicators (KPIs) to measure individual and team performance, providing consistent feedback to help your team achieve its mission.
Continuous Process Improvement: Identify bottlenecks in overnight workflows and implement lean methodologies to streamline maintenance, repair, and fleet readiness processes, driving ongoing operational efficiency.
Technical Execution & Maintenance
Overnight Maintenance Optimization: Lead vehicle maintenance and rework activities during low-demand periods to maximize daytime vehicle availability and service efficiency.
Technical Escalation: Serve as the primary escalation point for complex technical issues, ensuring all work meets rigorous internal quality standards.
Data-Driven Operations: Support the analysis, documentation, and reporting of fleet data to aid in root cause analysis on component and vehicle-level issues, preventing future downtime.
Safety Stewardship: Enforce all health and safety policies in the workshop. Ensure the facility remains clean, organized, and free of hazardous materials in accordance with company and OSHA guidelines.
Mission Readiness & Logistics
Software Deployment: Ensure the correct software and firmware are deployed to the right vehicles at the right time to support morning operations.
Pre-Mission Checks & Ingest: Direct the ingest of vehicles, conduct rigorous pre-mission checks, and ensure the completion of readiness checklists for the first shift.
Logistical Support: Oversee the logistical movement and storage of vehicles to ensure seamless shift transitions.
Vehicle Operations: Manually drive and maneuver autonomous and auxiliary vehicles when needed to support readiness workflows and yard logistics.
Multi-Site Support: Support team and vehicle fleet operations across multiple sites within the geo, coordinating across different Mission Readiness and Base Operations locations as operations scale.
Qualifications
5+ years of hands-on automotive technician experience combined with 2+ years of people leadership or supervisory experience.
Willingness and ability to lead overnight operations (3rd shift).
Extensive knowledge of automotive maintenance methods, diagnostic methods, parts, and tools, including high proficiency in CAN/LIN architecture, wiring diagrams, and soldering.
Proven ability to quickly learn technical subjects.
Excellent written and verbal communication skills; must be honest, responsible, and capable of translating technical details for cross-functional stakeholders.
Demonstrated ability to manage time, multitask, and drive priorities effectively in a fast-paced, ambiguous startup environment.
Clean driving record and the ability to travel locally and nationally (less than 20%).
Bonus Qualifications
Bachelor's degree in a technical or business field, or a Technical trade school certificate / Associate Degree in automotive repair.
Strong understanding of electric vehicle architecture and high-voltage systems.
Experience in a fast-paced service environment.
Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
