Staff Systems Engineer, Enterprise Applications

The Platform / Systems Engineer – Coupa & Concur is responsible for the engineering ownership, stability, and lifecycle management of Lucid’s Procure-to-Pay (Coupa) and Travel & Expense (Concur) platforms.

This role provides hands-on technical leadership across platform administration, integrations, production support, and release management, ensuring systems operate reliably, securely, and in compliance with enterprise governance standards.

This is a technical individual contributor role and does not include product management or people management responsibilities.

You Will:

Platform Engineering & Operations:

• Own the day-to-day engineering administration of Coupa and Concur, including configurations, workflows, roles, controls, and master data
• Serve as the primary L2/L3 support owner, leading incident response, root cause analysis, and issue remediation
• Ensure platform availability, performance, and operational stability

Integrations & Systems Reliability:

• Support and maintain integrations between Coupa, Concur, SAP S/4HANA, and adjacent enterprise systems
• Monitor interfaces and proactively identify and resolve data and transaction issues
• Partner with Integration & Middleware teams to ensure reliable and auditable data flows

Release & Change Management:

• Lead quarterly releases, upgrades, and patches for Coupa and Concur
• Coordinate testing, validation, and controlled production deployments
• Participate in enterprise change, release, and incident governance processes

Controls, Compliance & Audit Support:

• Maintain appropriate access controls, configuration governance, and segregation of duties
• Support internal and external audits with technical documentation and system evidence
• Ensure changes comply with Lucid security, compliance, and operational standards

Continuous Improvement:

• Identify opportunities to improve system reliability, reduce recurring issues, and eliminate manual workarounds
• Partner with Finance and Procurement teams to optimize platform usage and operational efficiency
• Support efforts to reduce operational risk and contractor dependency

You Bring:

• 6+ years of experience in enterprise platform or systems engineering roles
• Hands-on experience supporting Coupa and/or SAP Concur in a production environment
• Strong understanding of Procure-to-Pay and/or Travel & Expense business processes
• Experience supporting system integrations and resolving production issues
• Experience operating in governed, audit-driven environments

Advantageous:

• Experience supporting Coupa Procure-to-Pay modules (Requisitions, Invoicing, Payments, Suppliers)
• Experience with SAP S/4HANA or similar ERP platforms
• Familiarity with enterprise release and incident management practices
• Experience transitioning platforms from contractor-led to FTE-owned support models