Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
Staff Program Manager, Charging Field Service
About the company:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role summary:
As the Program Manager, Charging Field Service, you will help build and program manage a cross-functional charging field service operation. The ideal candidate is a natural collaborator, and a leader who can build relationships across teams at all levels of the organization.
You must have a proven ability to ingest rapidly evolving business needs and deliver operational results in a complex environment. The right candidate will have the skills to develop and implement processes from a clean slate, a deliberate and consistent approach to their work, and will enjoy gleaning insights from operational data and from their teammates to deliver reliable and seamless charging experiences. This position reports directly to the Sr. Manager, Charging Field Service.
Responsibilities
- Use operational experience and data to close feedback loops between Charging Field Service and other Rivian teams to improve products, reduce service demand & cost, and deliver a reliable and seamless charging experience to our customers.
- Align Charging Field Service and other Service functions with Commercial teams to support the development and implementation of Service Level Agreements.
- Service as a liaison between our Field Charging team and several cross-functional teams, including Product, Engineering, Manufacturing, Deployment, Service Operations, and Finance.
- Lead tactical work streams to continually raise the bar for Charging Field Service capabilities, processes, and systems.
- Support the team's operating rhythm by hosting standing meetings and maintaining accountability for follow-up actions.
- Identify and implement opportunities to stay connected cross-functionally.
- Collect and provide requirements for future support systems to enable Charging Field Service operations.
Qualifications
- 5-7 years of Program Management experience supporting business operations, asset management, maintenance management, or similar.
- Bachelor’s Degree in Business, Operations Management, Engineering, or a related field.
- Electric vehicle, charging, or energy industry experience is preferred.
- Proven problem-solving skills with an emphasis on cross-functional program management.
- Ability to utilize cross-functional project management and analysis tools to manage teams and projects efficiently (e.g., JIRA, Confluence, Smartsheet, MS Office Suite, etc.)
- Quality written and verbal communication.
- Demonstrated ability to translate complexity and ambiguity into manageable progress.
- Ability to sit for 8-10 hours per day.
- Required to communicate via Slack, e-mail, and phone.
- Ability to view, read, and interpret documents such as installation and operating manuals, training materials (video and documents,) financial and operating forecasts, ETC.
- Requires about 10% travel.
Salary Range for Colorado Based Applicants: $132,000 to $152,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Salary Range for New York: $144,000 to $166,000 (actual compensation will be determined based on experience and other factors permitted by law).
Salary Range for New York: $138,000 to $159,000 (actual compensation will be determined based on experience and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
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Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.