Sr. Program Manager, Serivce Operations Development

Number of employees


United States, California, Irvine, United States

Posted on: 2022-11-13

Category: emobility

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Employment type:

Full time

Experience required:



Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

As a Sr. Program Manager in Operations Development, you will be developing service processes and standard procedures to achieve operational excellence across multiple domains. You are a champion for continuous improvement and will nurture this culture while working with different cross-functional teams and key program stakeholders to drive process improvements as a common goal.



  • Collaborate with Service teams to define, develop and implement service processes, standardizations, and documentations.
  • Develop thorough documentation of business rules, workflows, processes, best practice, and program guidelines for service operations
  • Identify, quantify, and execute service process improvement plans to drive quality, efficiency, productivity, safety, utilization, and cost reduction
  • Analyze operational data insights to identify areas of process improvement and develop countermeasures to resolve any operational deficiency
  • Utilize data analytics or BI tools to monitor service operations performance with the ability to conduct root-cause analysis in conjunction with service business insights  
  • Create reports and dashboards to track operations performance metrics
  • Work closely with cross-functional teams to apply in-depth analysis in identifying actions to achieve operational targets
  • Develop and execute continuous improvement strategies to constantly review service processes and improve operational efficiencies and productivity
  • Create closed loop feedback processes that enables team members to be effective and efficient through implementing business tools and processes
  • Drive projects across stakeholders and proactively seek feedback, recommendations, and consensus.


  • 5+ years of experience in automotive, OEM or Tier 1 Supplier with technical field experience emphasis in service operations, quality management or parts operations
  • 3+ years of project or program management experience. PMP certification is a plus
  • Bachelor of Science Degree in operations management or related engineering discipline, such as industrial engineering
  • Knowledgeable in JIRA, Confluence, MS Office, and MS Project. Process simulation experience is a plus
  • Proficient in data analytics with the use of programming languages such as R, Python, SQL, etc. Data analysis experience in BI tools such as Tableau, PowerBI, etc. for data visualization
  • Experience with industry standard problem-solving methodologies and quality engineering theories such as LEAN and Six Sigma principles
  • Holistic understanding of service center operations, collision repair operations, tooling, parts operation, service engineering, government regulatory compliance and service system development
  • Experience in automotive or technology section working with cross-functional team in managing programs and process development projects
  • Strong business requirement documentation and workflow development skill sets to transform complex processes into reporting and documentations
  • Strong team player, excellent interpersonal communication skills, and detail oriented.
  • Experience in startup environment or technology sector is a plus
  • Ability to travel up to 25%


Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

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