Sr. Program Manager, IT Projects

Job Summary:

The Senior Program Manager, IT projects is accountable for leading cross‑functional enterprise IT programs to enable business growth, process optimization, and regional expansion. The role oversees end‑to‑end program delivery across enterprise platforms (e.g., Salesforce, ERP, integrations), ensuring alignment with business strategy, strong governance, execution discipline, and measurable outcomes.

This role operates within the central Program Management Office (PMO) and partners closely with Business, IT, Architecture, Security, and external vendors to deliver complex transformation initiatives.

Key Responsibilities:

Program Delivery & Governance

• Lead delivery of complex, multi‑workstream IT programs from initiation through closure and benefits realization.
• Define program scope, roadmap, milestones, dependencies, risks, and success metrics.
• Establish and maintain PMO governance (integrated plans, status reporting, executive dashboards).
• Ensure adherence to PMO standards, delivery methodology, and financial controls.

Enterprise Systems Enablement

• Lead programs covering enterprise platforms such as Salesforce (Sales, Service, Experience Clouds), ERP, CRM, and system integrations.
• Coordinate delivery across internal IT teams, system integrators, and vendors.
• Ensure solutions are scalable, secure, compliant, and aligned with enterprise architecture.

Business Transformation & Expansion

• Partner with business CoCs and leaders to translate growth, expansion, and operational objectives into structured programs.
• Drive business process improvement, standardization, and digitization across Sales, Aftersales, Operations, and Customer Experience.
• Support new market entry, new site operations, and enterprise capability rollouts.

Stakeholder & Executive Management

• Act as the point of accountability for senior business and IT stakeholders.
• Lead steering committees and executive reviews with clear status, risks, and decision recommendations.
• Proactively manage cross‑functional dependencies, risks, and change impacts.

Change & Adoption

• Ensure change management, training, and business readiness are embedded into program plans.
• Track adoption, stabilization, and value realization post‑go‑live.
• Drive continuous improvement through lessons learned and delivery maturity.

Job Requirements:

• 8–12+ years in program management, large IT delivery, or business transformation roles.
• Proven delivery of enterprise systems programs (Salesforce, ERP, CRM, integrations).
• Strong understanding of end‑to‑end business processes.
• Excellent executive communication, risk management, and decision facilitation skills.