Sr. Program Manager, Business Operations, Collision Repair

Role Summary

Responsible for assisting in developing and implementing Rivian’s North American Corporate Collision Repair Program. This role will require high levels of energy and initiative, independent judgement and cross-team collaboration. Must be able to complete projects in a compressed timeline.

Responsibilities

• Support the design and execution of Rivian’s North American Corporate Collision Repair Program · Research, investigate and support procurement of body shop management and estimating software to be used by corporate locations
• Work with appropriate internal software teams to integrate external 3rd party collision repair software systems
• Establish standard operating procedures for business operations of a collision center
• Identify and create levels of skill & experience for estimators and managers career path
• Collaborate with the Rivian Facilities Team during design and buildout of collision repair facilities
• Work with the Rivian Training Team to identify proper training for the proper repair of Rivian Vehicles
• Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian’s objectives.
• Work with Technical Operations Program Manager to establish successful collision repair facilities
• Interact with the entire Service Engineering & Operations Organizations
• Create reports to show progress and growth of the program

Qualifications

• 7+ years experience in a corporate office setting
• Body Shop Management experience required
• Frequent travel required
• Effectively handle multiple priorities, organize workload, and meet project deadlines
• Ability to work independently, accurately, and effectively in performing task or duties as assigned to completion
• Good project management skills and ability to work within guidelines
• Develop and create linear process flow charts
• Professional demeanor, strong communication, writing and presentation skills
• High proficiency in Microsoft Word, PowerPoint, Excel, and Outlook
• Able to work efficiently under high amount of work/stress.
• Willingness to work in a strong cross functional environment
• Ability to manage multiple projects across varying geographic locations simultaneously\
• Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.
• Bachelor’s degree or equivalent work experience
• Automotive collision repair process knowledge preferred