Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The Satellite Technician is a unique position within the Lucid Service family. This position requires
an experienced professional with a strong background in diagnosis, maintenance, and repair of
Lucid Motors vehicles. Our ideal candidate exhibits a can-do attitude and approaches his or her work
with vigor and determination. This role requires someone that can work independently in a client facing capacity. The Candidates will be expected to demonstrate excellence in their respective
fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced
environment. This role also requires someone with the ability to self-manage all aspects of the repair
facility, including parts and advisor functions.
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Notice regarding COVID-19 vaccination requirement as a condition of gainful employment within the United States
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all new Lucid employees, whose job will be based in the United States, must provide original documentation confirming status as having received the prescribed inoculation (doses) based on the manufacturer's guidelines on their first day of employment.
Individuals seeking a medical and/or religious exemption from this requirement may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
The Role:
Manage a Lucid Satellite Center, overseeing the day-to-day operations located within a partnerbody shop facilityAct as Service AdvisorPerform Parts Department duties including ordering, returns, and inventory managementTravel to client locations to provide on-site maintenance and repairWork directly with clients to provide a high level of customer experienceDiagnose, maintain, and repair Lucid Motors vehiclesEffectively work with the appropriate software suite to properly and completely document allcustomer vehicle interactionsMaintain a high knowledge level of high voltage, low voltage, and general electric vehiclesystemsProperly perform the walk-around and write-up processes, accurately ascertaining primaryconcern through verbal interview and visual assessment (assess client needs accurately)Accurately document client concerns for diagnosis and repairFollow correct repair order documentation procedures, i.e. The Three C’sExplain all service options to clients including time and cost estimatesTrack all client vehicles through the maintenance and repair processEnsure that work done meets Lucid’s exacting standards before vehicle is returned to client –act as the last QC step
Invoice and collect paymentPerform a thorough redelivery process, ensuring all client needs have been met, clientunderstands all services performed, and answer any questions that may arise
Perform customer service duties such as answer phones, scheduling appointments (whereneeded), and calling customers to update them on repair status, or to follow up after repairs are
completed
Develop rapport with clients leading to lasting relationshipsCreatively solve problems and think quickly in a busy, fast-paced environmentReview appointment schedule to plan travel time and visit duration for mobile servicesDemonstrate attention to detail and passion for creating positive client experiencesResponsible for maintaining the appearance, cleanliness and organization of the satellite centeras well as all equipment
Have a passion for sustainable transportation and changing the automotive industryQualifications:
High School Diploma or GED equivalentKnowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrainsExcellent written and verbal communication skillsHighly organizedComfortable working independently and as part of a teamAbility to use basic computer applications such as Microsoft Office as well as learn proprietaryDMS softwareEPA 609 CertificationMust be forklift certified or able to obtain certification within 30 days of hireMust possess a valid driver licenseAdvantageous Experiences:
AA/BS in either Automotive Technology or Business Management, or equivalent workexperience
Previous experience with EV diagnosis and repairExperience in luxury automobile repair environmentsPrevious OEM Master Technician Certification