Sr. Manager, Service Program Management

Number of employees


United States, Remote, United States

Posted on: 2022-07-05

Category: emobility

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Employment type:

Full time



Experience required:



Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

The Sr. Manager, Service Program Management will have an immediate impact on our productivity by streamlining our strategic initiatives, program managing with precision, and communicating our objectives and performance across the organization. This role will be responsible for driving standards for program management governance and providing board level updates on behalf of our executives. You will lead a team of program managers as the organization grows to drive new market entry, strategic partnerships, international expansion, and overall business portfolio growth.  To be successful this role must be able to build relationships in and outside of the core Service Organization and influence decision-making across the company with a focus on customer experience. This role will also focus on making time, information, and decision processes more effective through stellar program management, including how information arrives at the right point in the decision-making process.



  • Build and maintain a high-performing program management team and process over the next 6-12 months, focusing on strategic B2B partnerships, strategic commercial partnerships, and new market entry
  • Ensure successful operationalization of key service initiatives such as international go-to-market and service launch for major commercial customers
  • Support clear communication with executive level leaders on critical business decisions, program management, and strategic initiative implementation timing
  • Act in a customer facing capacity for key service engagements to drive strategic vision and coordination for service organization
  • Collaborate with Corporate strategy and functional teams to design and contract key service deals, including with major commercial customers
  • Drive performance and decision-making cross-functionally to bolster partnerships in and across organizations to ensure long-term success
  • Development and execution of monthly business updates, program status updates, executive level reporting, and overall communication on Service performance across the business units
  • Ensure critical meeting preparation across the leadership team, and follow up actions are documented and tracked to ensure effective productivity
  • Develop robust and standard project tracking that will support clear status on cost, timing, and resourcing across the organization
  • Act as key point of contact between Service Leadership, stakeholders, and cross-functional partners for strategic programs



  • 10+ years of experience in Automotive, Tier 1, OEM, or technical field
  • 3-5+ years of leading, developing, and scaling teams within a fast-paced technology/automotive (Portfolio Management experience preferred)
  • Bachelors (Masters Preferred) with emphasis in Operations, Supply Chain, or related discipline
  • Must be able to deliver internal and external updates with exceptional business acumen and conciseness (executive level communication experience required)
  • Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external operations, working closely with cross-functional teams and stakeholders in a technology environment
  • Experience building and implementing best practiced Program Management Tools and methodologies with experience in multiple ERPs
  • Experience in go-to-market strategy execution (domestic/international) - automotive or service experience preferred
  • Experience in product lifecycle management, supply chain operations and logistics
  • Strong analytical and structured problem-solving capabilities to allow decision-making or presenting recommendations to the business
  • Understanding of trade-offs between total cost of ownership and customer experience for building and executing service strategy
  • Proven ability to work efficiently in an ambiguous environment with a focus on prioritization



Salary Range for Colorado Based Applicants: $166,000 - $191,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).


Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

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