Sr. Manager, Commercial Facilities Operations, Service

<div class="content-intro"><p>Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p> <p>As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p></div><p><strong>Role Summary</strong></p> <p>The&nbsp;Sr. Manager,&nbsp;Commercial&nbsp;Facilities&nbsp;Operations, Service&nbsp;will be responsible for leading the Commercial Facilities Operations team in North America. This team is critical to Rivian’s commercial success and&nbsp;functions as the backbone of our&nbsp;Service Centers,&nbsp;ensuring&nbsp;they have everything they need to offer an exceptional experience to our customers.&nbsp;This role is tasked&nbsp;with&nbsp;collaborating closely with&nbsp;Senior&nbsp;Service and Delivery leaders&nbsp;to successfully launch and run Service Centers across North America at a rapid pace while ensuring exceptional&nbsp;quality and&nbsp;operational&nbsp;excellence.&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li><strong>Continued team development:</strong>&nbsp;Lead the&nbsp;Commercial Facilities Operations team&nbsp;in North America&nbsp;and continue to hire, train, develop, and retain top talent.&nbsp;</li> <li><strong>Manage New Site&nbsp;Openings (NSO’s):</strong>&nbsp;Work closely with&nbsp;and lead the&nbsp;Commercial Operations&nbsp;Team&nbsp;to ensure that the rapid rate of NSO’s&nbsp;are&nbsp;executed flawlessly. This includes managing a calendar of&nbsp;NSO’s,&nbsp;complex logistical planning, and a robust supply chain&nbsp;planning.&nbsp;</li> <li><strong>Vendor Management:</strong>&nbsp;Continue to establish and maintain a robust nationwide&nbsp;vendor network and contracts to support site operations.&nbsp;Closely monitor vendor performance&nbsp;across North America and work with&nbsp;</li> <li><strong>Robust&nbsp;Commercial Foundations:&nbsp;</strong>Maintain and continuously improve the established framework, systems, tools, and&nbsp;processes&nbsp;to support sites throughout North America. This includes workflow ticketing systems, maintenance SLA’s, preventative&nbsp;maintenance&nbsp;plans, etc.&nbsp;&nbsp;</li> <li><strong>Operating Budgets:&nbsp;</strong>Manage facilities operating expenditure budget for all North American Service Centers; this includes budget forecasting and reporting on actuals.&nbsp;Partner with the Finance and Data Analytics partners to calibrate programs and ensure alignment with company priorities.&nbsp;You should be prepared to present this data to Executive leadership.&nbsp;</li> <li><strong>Strategy and KPI’s:&nbsp;</strong>Drive strategy and track site KPI’s. Issue Quarterly Business Reports to stakeholder leaders&nbsp;and company Executives&nbsp;on&nbsp;effectiveness&nbsp;of all&nbsp;programs. This includes unplanned downtime, safety on sites, work order metrics and statistics, response times, expenditure tracking, etc. These&nbsp;Business&nbsp;Reports should drive continuous improvement locally and regionally.&nbsp;&nbsp;</li> <li><strong>Small Works:</strong>&nbsp;Manage&nbsp;and effectively lead&nbsp;the Small Works program and team in North America, Small Works are projects completed after a Service Center opens that ensure the space continues to improve and satisfy the demands of the local Service teams as their needs change and grow.&nbsp;</li> <li><strong>Lead Communications:&nbsp;</strong>Lead communication and collaboration between facilities disciplines and Service/Delivery stakeholders&nbsp;in North America. Issue regular updates on build plan status, report escalations on projects in development, etc.&nbsp;&nbsp;</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>8+ years of facilities&nbsp;management experience&nbsp;at a nationwide level&nbsp;</li> <li>5+ years of&nbsp;automotive&nbsp;industry experience a plus&nbsp;</li> <li>Proven ability to&nbsp;build relationships with stakeholders across multiple functions and at all levels, both within and outside of the company&nbsp;</li> <li>Experience directly managing large&nbsp;teams&nbsp;across&nbsp;multiple regions&nbsp;</li> <li>Experience initiating and managing service center&nbsp;maintenance and&nbsp;operational programs&nbsp;</li> <li>Proven superior attention to detail&nbsp;</li> <li>Proven knowledge with CMMS software, specifically&nbsp;Fexa&nbsp;</li> <li>Self-starter who is goal oriented highly motivated, and comfortable working in a fast-paced environment&nbsp;</li> <li>Exceptional&nbsp;verbal and written&nbsp;communication, negotiation, analytic, and critical thinking skills&nbsp;</li> <li>Ability to shift focus very quickly and adjust to rapidly changing priorities&nbsp;</li> <li>Experience managing small- and large-scale&nbsp;field&nbsp;programs&nbsp;</li> <li>Strong understanding of project management methods&nbsp;and&nbsp;principals for&nbsp;automotive&nbsp;service environments&nbsp;</li> <li>Ability and willingness to travel up to&nbsp;75%&nbsp;&nbsp;</li> </ul> <p>#CR3</p><div class="content-conclusion"><h4>Equal Opportunity</h4> <p>Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p> <p>Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href="mailto:[email protected]?subject=Application%20to%20Rivian%20-%20Assistance%20Request">[email protected]</a>.</p> <h4>Privacy</h4> <p>We take your privacy seriously. For details please see our&nbsp;<a class="c-link" href="https://rivian.com/legal/candidate-privacy-notice" target="_blank" data-stringify-link="https://rivian.com/legal/candidate-privacy-notice" data-sk="tooltip_parent">Candidate Privacy Notice</a>.</p> <p>&nbsp;</p> <p><strong>Please note that we are currently not accepting applications from third party application services.</strong></p></div>