Solar PV Technical Field Support

Number of employees

3800

United Kingdom, Remote, United Kingdom

Posted on: 2024-03-27

Category: energy

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Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.We’re expanding our Solar support team and we're looking for an experienced Solar PV Technical Sales Support Manager, who will be responsible for ensuring we can meet the installation specifications for our customers. You'll be working directly with our internal low carbon product design team to make sure we can deliver on our aim of installing thousands of solar PV systems into domestic properties across the country. You'll be required to travel nationwide for this role and will be provided with a car.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

  • Implement an effective model of standards, professionalism and positive culture through strong and respectful leadership. To build and maintain a capable, effective, efficient and flexible technical team.
  • Lead on ensuring all surveys that pass through the design team are technically viable for installation
  • Continually review and revise our technical check and support process to ensure its always fit for purpose
  • Support the sales team to diligently answers and help customers with technical questions
  • Ensure technical rigour is applied at any stage where we see risk in our ability to install
  • Support customers with App & desktop inverter software
  • Support with technical issues during and after installation
  • Support the team in spreading the word about how awesome our products are
  • What you'll need

  • To be a fully trained technical expert in the world of solar with a proven track record of installing and a great understanding of domestic PV systems
  • Good communication skills
  • The ability to work with a team to get the best results
  • City & Guilds or equivalent qualification (level 3)
  • 18th Edition
  • 2394/2395 test & inspection
  • A Solar PV qualification
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