Solar Performance Associate/Specialist, Residential

Omnidian

270

Remote, United States

Posted on: 2023-11-22

Category: renewables

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Expired

Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Omnidian's mission is to protect and accelerate investments in clean energy. As a leader in end-to-end asset performance management for commercial systems and large residential lease providers, the company has established itself as the leading player in performance assurance and the post-installation experience. Omnidian ranks among the Global CleanTech100 (four straight years), America's Most Innovative Companies, and has been celebrated as a Top 100 Place to Work for seven consecutive years.

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.

The Job

The mission of the Operational Success Team is to provide upfront onboarding, as well as sustained operational support for Omnidian’s residential solar assets. The Operational Success Team members have a variety of skill sets and often become subject matter experts within their role.

Within the Operational Success Team, the Solar Performance sub-team is responsible for ensuring the integrity of installations through our Performance Verification Test.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

What you'll do

Diagnose performance alerts related to solar systems during their first 30 days and take appropriate troubleshooting actions

Support escalated cases and work internally to drive them to resolution

Learn, execute, and help implement improvements for existing and new processes

Work collaboratively with internal Residential Operations teams, including Portfolio Operations Managers, Field Service, Customer and Technical Support Teams, and Client Success Managers

This role is primarily internal-facing, with occasional interactions with external customers, clients and manufacturers

Who you are

Highly responsive and organized

Keen attention to detail and accuracy

Takes ownership of resolving issues to completion

Works autonomously with minimal oversight

Comfortable working with large data sets

Experience for Associate role

High Priority

6 months+ of solar industry experience or 2 years of IT or troubleshooting experience

Must be respectful and possess stellar communication skills

Preferred but not required

Comfortable working cross-functionally with different departments

CRM experience such as Zendesk or Salesforce Service Cloud

Experience for Specialist role

High Priority Associate level, plus:

2 years of solar technical experience and deep knowledge of solar components

Track record of identifying opportunities to improve processes

Track record of working cross-functionally with different departments

Preferred but not required

CRM experience such as Zendesk or Salesforce Service Cloud

Work-life at Omnidian

All of our roles offer the opportunity to work remotely

If you are in the Seattle, WA area, we offer a vibrant and creative workspace in the heart of downtown Seattle

We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, thoughtful PTO, paid sabbatical leave, 401k administration

We offer a competitive total compensation package that includes a bonus and equity for every employee

We are dog lovers and our offices and many of our events are dog-friendly

We are a passionate, mission driven team that believes in collaboration, mutual respect and trust

Grow with us

Since we mentor and invest in our employees and prioritize them for positions, joining this team gives you the chance to grow with us.

Check out our Instagram reels to see a few career journey examples, including the hiring manager for this team.

Here are the three roles in the Systems Onboarding career track:

Solar Performance Associate

Solar Performance Specialist

Senior Solar Performance Specialist

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