Solar Performance Associate/Specialist, Residential

Number of employees

207

Remote, United States

Posted on: 2023-11-22

Category: renewables

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Expired

Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lower operating costs. Reduce asset downtime. Increase portfolio profitability. ๐๐š๐ซ๐ญ๐ง๐ž๐ซ ๐Ÿ๐จ๐ซ ๐†๐ซ๐จ๐ฐ๐ญ๐ก.

๐๐ž๐ซ๐Ÿ๐จ๐ซ๐ฆ๐š๐ง๐œ๐ž, ๐†๐ฎ๐š๐ซ๐š๐ง๐ญ๐ž๐ž๐
We donโ€™t just drive performanceโ€”we back it up with the option to include a 95% performance guarantee. How does it work? If a system generates less than 95% of the annual energy we forecasted upon testing, weโ€™ll cover the shortfall.

๐’๐œ๐š๐ฅ๐ž ๐˜๐จ๐ฎ๐ซ ๐๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ
With Performance Assurance, our solar experts become an extension of your team so that you can grow and manage your portfolio at a fraction of the cost of hiring additional staff. Youโ€™ll have a dedicated portfolio managerโ€”backed by a full teamโ€”tracking the health of your assets.

๐ˆ๐ง๐ญ๐ž๐ฅ๐ฅ๐ข๐ ๐ž๐ง๐ญ ๐ˆ๐ฌ๐ฌ๐ฎ๐ž ๐ƒ๐ž๐ญ๐ž๐œ๐ญ๐ข๐จ๐ง
Our AI-powered proprietary technology can detect and diagnose even minor issues that hinder performance. Using data from monitoring platforms and layering our technical capabilities, we filter out false alerts, allowing our team to respond immediately when action is required.

๐‘๐ž๐ฆ๐จ๐ฏ๐ž ๐†๐ž๐จ๐ ๐ซ๐š๐ฉ๐ก๐ข๐œ ๐‹๐ข๐ฆ๐ข๐ญ๐š๐ญ๐ข๐จ๐ง๐ฌ
Our vetted nationwide field service network covers over 33,000 zip codes, giving you unlimited geographic growth potential. All work is coordinated and reviewed by our team for quality, so youโ€™ll have peace of mind knowing your assets are in good hands.

๐’๐ญ๐ซ๐ž๐š๐ฆ๐ฅ๐ข๐ง๐ž ๐‘๐ž๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐ 
We provide easy access to centralized reporting for all system and performance data across your portfolio. Our reports ease the burden of consolidating data from different systems and providers, streamlining performance reporting and annual financial and ESG reporting.

๐๐ž๐ซ๐Ÿ๐จ๐ซ๐ฆ๐š๐ง๐œ๐ž ๐€๐ฌ๐ฌ๐ฎ๐ซ๐š๐ง๐œ๐ž ๐๐ฅ๐š๐ง๐ฌ
Find the right complement to your business with our customizable Performance Assurance Plans. All plans include dedicated experts who work with you to drive the performance of your solar assetsโ€”so you can rest assured that your investments are protected.

About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.

The Job
The mission of the Operational Success Team is to provide upfront onboarding, as well as sustained operational support for Omnidianโ€™s residential solar assets. The Operational Success Team members have a variety of skill sets and often become subject matter experts within their role. 

Within the Operational Success Team, the Solar Performance sub-team is responsible for ensuring the integrity of installations through our Performance Verification Test.



We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

What you'll do

  • Diagnose performance alerts related to solar systems during their first 30 days and take appropriate troubleshooting actions
  • Support escalated cases and work internally to drive them to resolution
  • Learn, execute, and help implement improvements for existing and new processes
  • Work collaboratively with internal Residential Operations teams, including Portfolio Operations Managers, Field Service, Customer and Technical Support Teams, and Client Success Managers
  • This role is primarily internal-facing, with occasional interactions with external customers, clients and manufacturers
  • Who you are

  • Highly responsive and organized
  • Keen attention to detail and accuracy
  • Takes ownership of resolving issues to completion
  • Works autonomously with minimal oversight
  • Comfortable working with large data sets
  • Experience for Associate role

  • High Priority
  • 6 months+ of solar industry experience or 2 years of IT or troubleshooting experience
  • Must be respectful and possess stellar communication skills

  • Preferred but not required
  • Comfortable working cross-functionally with different departments
  • CRM experience such as Zendesk or Salesforce Service Cloud
  • Experience for Specialist role

  • High Priority Associate level, plus:
  • 2 years of solar technical experience and deep knowledge of solar components
  • Track record of identifying opportunities to improve processes
  • Track record of working cross-functionally with different departments

  • Preferred but not required
  • CRM experience such as Zendesk or Salesforce Service Cloud
  • Work-life at Omnidian

  • All of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative workspace in the heart of downtown Seattle
  • We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, thoughtful PTO, paid sabbatical leave, 401k administration
  • We offer a competitive total compensation package that includes a bonus and equity for every employee
  • We are dog lovers and our offices and many of our events are dog-friendly
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust
  • Grow with us

  • Since we mentor and invest in our employees and prioritize them for positions, joining this team gives you the chance to grow with us.
  • Check out our Instagram reels to see a few career journey examples, including the hiring manager for this team.
  • Here are the three roles in the Systems Onboarding career track:
  • Solar Performance Associate
  • Solar Performance Specialist
  • Senior Solar Performance Specialist
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