ServiceNow Developer

Number of employees


United States, California, Palo Alto, United States

Posted on: 2022-07-13

Category: emobility

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Employment type:

Full time

Experience required:



Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

This is what you’ll do:

The ServiceNow Developer will be a key member on the ServiceNow team and is responsible for maintaining the platform daily. The role will support the platform across the enterprise and will be a key functionality developer for all the stakeholders for the platform. The developer also maintains the stability and usability of the platform by performing application maintenance, managing support for issues related to integrations as well as performance, and contributing to software releases by delivering configuration tasks and features.

  • Issue triage and resolution, troubleshoot outages and collaborate with the ServiceNow Product Owner on resolving complex issues. 
  • Develop new functionality including service requests/ catalog items, configuration changes, integrations, UI changes, fulfiller views and dashboards
  • Create, update, publish reports and dashboards within the platform to visualize KPI metrics
  • Develop, maintain, and publish operations-level and leadership-level reports
  • Configuration/Customization of the platform - Form updates, workflow / automation efforts, reporting and dashboard management
  • Build service requests from customer requirements including requests, request items and tasks using workflows
  • Configure the platform in accordance with customer requirements and ITIL best practices within the following modules: Incident, Problem, Change, Configuration Management, Service Catalog, Hardware Asset Management, Software Asset Management etc.
  • Manage day-to-day operations of the ServiceNow platform
  • Communicating and training end users of upcoming changes on the platform, and serve as the primary advocate for the platform. 
  • Collaborate with internal teams across the company to ensure that the configuration and processes support the business needs, and building customer requirements and design documentation for enhancements on the platform
  • Lead process improvement efforts to support multiple operating models and development frameworks. (including Waterfall, Agile, DevOPS)
  • Create and maintain internal technical documentation, manuals, policies, and processes
  • Assist with researching and recommending innovative and possible automated approaches for system administration tasks

This is what you’ll need:

Educational Background:

Bachelor's degree required.


  • 5+ years of related work experience
  • 2+ years of experience as a ServiceNow Developer in a mid-size organization
  • 2-4 years of experience in configuring or implementing following or equivalent modules: Incident, Problem, Change, Knowledge, Service Catalog, Employee Service Portal, CMDB, Service Mapping, Mobile App
  • Experience working with cross-functional teams to meet project schedules and milestones
  • Experience developing reports for the operations as well as leadership audiences
  • Relational database expertise in relation to an enterprise software system
  • Basic knowledge of common development language's; XML, HTML, Java Script
  • Ability to adapt quickly to learn new tool's, new technologies, and current industry standards 
  • Problem solving and critical thinking mindset
  • Strong written and verbal communication skills, with the ability to present technical details to a non-technical audience
  • ITIL Foundation certification or above
  • Advanced hands-on experience of ServiceNow, certification is a plus.

Ability to Travel:

10% to 25% travel at Rivian locations (as needed)

This is where you’ll work:

Department: IT

Location: Irvine, CA or Palo Alto, CA


Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

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