Service Operations Trainer (West Region)

We launched Lucid in 2016 to build the world’s best cars and accelerate the shift to clean energy. Our vehicles deliver best-in-class performance *and* efficiency. Equally important, we’re building a world-class team: From our state-of-the-art factory in Arizona to our global headquarters in California’s Silicon Valley, we’re recruiting high-performing people who want to help decarbonize Earth. Join us!

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

 

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

 

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

As the Service Operations Trainer, you will help support the creation and delivery of our approach to service customer engagement, including training materials. Our service strategy prioritizes a world-class customer experience to assist in building the Lucid brand. The Service Operations Trainer plays a critical role in shaping this approach. This is a non-technical training role.

This role requires a proven trainer/facilitator with knowledge of service department operations, roles, practices, processes, and KPIs. The ideal candidate will also have experience with performance coaching.

The ideal candidate will thrive in ambiguous situations and help support the strong Learning & Development culture within the Service Team. In order to be successful in this role, you will be able to think big and focus on scalable processes and solutions that not only drive results today but support a long-term focus on surprising and delighting customers.

At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all new Lucid employees, whose job will be based in the United States, must provide original documentation confirming status as having received the prescribed inoculation (doses) based on the manufacturer's guidelines on their first day of employment.

 

Individuals seeking a medical and/or religious exemption from this requirement may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

Advantageous

Education Requirements