Service Operations Trainer

Number of employees

5500

Newark, CA, United States

Posted on: 2022-05-17

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.  

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are looking for a Service Operations Trainer to deliver engaging and impactful training with a focus on retention. Our ideal candidate exhibits a can-do attitude and approaches their work with vigor and determination. Candidates are expected to demonstrate excellence in their respective fields, possess the ability to learn quickly and to thrive within a fast-paced environment.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 vaccination requirement as a condition of gainful employment within the United States
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all new Lucid employees, whose job will be based in the United States, must provide original documentation confirming status as having received the prescribed inoculation (doses) based on the manufacturer's guidelines on their first day of employment.
 
Individuals seeking a medical and/or religious exemption from this requirement may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
 
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 

The Role

  • Deliver training for in-person and virtual classroom settings
  • Work closely with the Field Training Manager and Service Training Program Manager to support new hire onboarding 
  • Provide new employees with the skillsets required to foster relationships, collaborate with others, master tools, drive processes, achieve / exceed department goals, and provide a world class customer experience
  • Demonstrate a strong and engaging presentation / facilitation presence, with the ability to listen and quickly adjust content to meet the needs of a diverse audience
  • Demonstrate flexibility in the face of shifting priorities in a fast-paced startup environment
  • Up to 50% travel, including international based on business needs
  • Qualifications

  • Bachelor’s degree or equivalent experience
  • 5+ years’ experience as a trainer / facilitator with knowledge of service operations, roles, processes, and KPIs
  • 2+ years’ experience in service training and performance coaching 
  • Deep understanding of adult learning principles and a proven track record of applying them in a dynamic learning environment 
  • The ability to rapidly master new technologies, methodologies, and processes to effectively transfer expertise to others
  • Strong communication and facilitation skills, both verbal and written
  • Comfort navigating ambiguity, and an ability to deliver in an undefined, unestablished environment
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