Service Engineer

Our Mission  

At SPAN, we are building products to enable the rapid adoption of renewable energy. As more distributed energy resources like solar and storage come onto the grid, it’s increasingly important to be able to improve the technology that sits between the grid, the home, and those distributed energy resources. SPAN’s smart panel replaces the electrical panel to become the center for connected power in the home.  With Span, homeowners receive all the safety features of a standard panel with revolutionary insights and edge-of-grid controls through our mobile app.

The Role 

SPAN is growing fast and we’re looking for a Service Engineer to support our technically-minded installers and non-technical homeowners. This role involves driving the resolution of technically challenging and diverse issues in the field; as such it requires a generalist’s mindset and an eagerness to learn and develop broad expertise of SPAN’s products, across hardware and software. A SPAN Service Engineer is patient, empathetic, and eager to drive process and product improvements to ensure an excellent customer experience.

What you’ll do

• Support installers and homeowners via phone and email.

• Define and document service procedures to enable 3rd party installers and electricians service SPAN products in the field.

• Work with manufacturing & engineering teams to perform root cause analysis (RCA).

• Serve as the customer advocate for product improvements and feedback to the engineering team, and help define requirements for future products & design iterations.

• Use data analysis to identify opportunities for product & process improvements.

• Be involved with lab and field product testing to replicate issues and investigate product improvements.

About You 

Required Qualifications

We are seeking a Service Engineer who has:

• Demonstrated propensity to solve challenging technical problems.

• Exceptional written and verbal communication.

• Empathy for customer problems and drive to continually improve their experience with the SPAN brand and our products.

• Bachelor’s Degree in Engineering or equivalent experience.

Bonus Qualifications

We would love to hire someone who has:

• Understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment (EVSE).

• Experience with working in ticketing systems (e.g. Zendesk, Jira).

• Experience working on hardware root cause analysis.

• Experience with databases and creating software tools for automated analysis (SQL, python).

• Technical troubleshooting experience (e.g. reading software logs).

Life at SPAN

SPAN offers a unique opportunity at a startup based in the SOMA neighborhood of San Francisco. We are a small, diverse team of creative thinkers. We value open communication, teamwork, and a make-it-happen attitude - no job is too big or too small. We strive to make change by imagining what the future could be and building a product to complete that vision. We are looking to grow our team with talented people who are on the same mission to shape the future of energy.

Working at SPAN, you can expect:

• Competitive compensation and early equity at a well-funded, fast-growing, venture-backed company (read more on why Amazon and others invested in SPAN here and here)
• A sunny 20,000 sqft hardware lab + office space in SOMA, a stone’s throw from Caltrain and close to BART
• Flexible hours and vacation time - we simultaneously work hard and make space for the important stuff
• Additional SPAN holidays in celebration of causes we believe in (i.e. Black History Day, Women’s History Day, Earth Day and Gay Pride & Juneteenth among others)
• Comprehensive benefits include a choice of medical plans; dental, vision, life, and disability insurance
• Diversity - we are serious about this. SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.