Service Desk Technician II

Number of employees


Alpharetta, GA, USA, United States

Posted on: 2023-12-01

Category: energy

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Employment type:

Full time

Experience required:



Salary not provided

About the company:

Fluence is the leading global energy storage technology and services company, created and backed by Siemens and AES, two industry powerhouses and pioneers in energy storage. Fluence unites the scale, experience, breadth, and financial backing of the two most experienced icons in energy storage.

Our mission is to create a more sustainable future by transforming the way we power our world. Energy storage is critical to this transformation, yet today the market is fragmented and customers face the challenge of finding a trusted technology partner amidst conflicting technical claims, inexperienced vendors and installers, and new market entrants with limited power sector knowledge.

Fluence brings the proven technology solutions and services that overcome the commercial and regulatory barriers that stand in the way of modernizing our energy networks. We are the partner that can deliver at a global scale with the most experienced and knowledgeable team in the world.

About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.
For more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading
Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible
Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile
We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun
We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. 

Fluence is searching for an experienced Information Technology Service Desk Tech II to lead the day-to-day support functions globally and maintain and expand our support model for the Fluence’s workforce. The ideal candidate will be able to enhance our support platform, support the Global network infrastructure and our Microsoft Office 365 environment, while looking for ways to grow service offerings in a cost-effective way to meet anticipated growth needs. The Service Desk Technician will be responsible for developing platform maintenance plans, managing the IT Support staff, and keeping the team up to date on the latest technologies that could help the company to succeed.

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status. 

What does a Service Desk Technician II do at Fluence?

  • Apple macOS and iOS device support.
  • Review and resolve IT tickets related to Office 365, SharePoint, VPN access using the FIT Support tool running on Solar Winds.
  • Partner with the Cybersecurity and Infrastructure leads to deliver excellence with great focus around data and device security,   
  • Manage the IT equipment deployment process for both Windows based PCs and Apple Macs and develop the mechanics to maintain hardware and software inventories. 
  • Create and maintain user accounts via Active Directory.
  • Develop and contribute to the IT knowledge base libraries.
  • Develop and document process flows.
  • Provide timely responses to support requests.
  • Strong communicator with good written and verbal skills
  • Able to identify innovative solutions for process improvements. 
  • Assist users with iPaaS integrations and MS Power Platform development.
  • Establish a strong working relationship with the entire team of Service Desk technicians to assist with tasks related to Office 365, SharePoint and Solar Winds.
  • Able to troubleshoot and resolve printer issues and audio/video conferencing systems.
  • What does the ideal candidate look like?

  • 5+ years in information technology management support.
  • 3+ years of experience with Mac OSX support 
  • Comprehensive understanding of network architecture, Office 365 environments, device management and identity management
  • Experience with Active Directory and O365 admin
  • Apple ACSP certification a plus
  • Strong problem-solving skills.
  • Strong written and verbal communication skills is required.
  • Assist in developing user documentation/installation procedures.
  • Serve as a resource for solving user problems requiring an advanced level of technical support.
  • Knowledge of specific systems like Adobe, NetSuite, Salesforce and Sharepoint is a plus. 
  • Proficient in both Windows and Mac hardware.
  • Provide Mobile Device Support: Android & iOS devices.
  • Interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
  • Experience with setup and troubleshooting Audio/Video conferencing equipment. 
  • Willingness to learn and accept challenges in line with new tools and systems.
  • Perform other official duties as assigned.
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