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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
JOIN OUR TEAM. Check out http://www.apeel.com/jobs for career opportunities. You’ll join a group of committed, passionate individuals who are excited about the opportunity to build and implement new technologies with a global reach.
INTERNSHIP OPPORTUNITIES. We hire undergraduate and graduate-level students with backgrounds in Chemistry, Biology, Engineering, Materials, Computer Science, Math, Statistics, and related fields.
Apeel's investors include Andreessen Horowitz, DBL Partners, Upfront Ventures, S2G Ventures, Powerplant Ventures, The Bill & Melinda Gates Foundation, and The Rockefeller Foundation. Visit us at apeel.com to learn more.
At Apeel, we look to nature to help the global food system extend quality, prevent waste, and ensure an abundant future for our planet.
We believe that our most essential ingredient in our recipe for success is our people. We strive to cultivate an environment where everyone is welcomed, and can bring their full, authentic selves into everything they do at Apeel. Humility, Ingenuity, Leadership and Teamwork are the values that define us and how we work with each other, customers, and communities across the globe.
About This Role
At Apeel Sciences, we look to nature to help the global food system improve quality, reduce waste, and ensure an abundant future for our planet. The IT team is responsible for maintaining and improving the business’s digital workspace. We are seeking a passionate bilingual IT Service Desk Coordinator who will support and maintain the Digital Workspace by providing support to employees. You will also participate in IT Trainings for English and Spanish speaking audiences. This is a temporary opportunity for approximately 6 months.
What You'll Do
- Provides technical support to global employee base
- Coordinates with Service Desk to resolve requests
- Creates and maintains documentation used to troubleshoot and solve incoming support requests
- Supports on smaller initiatives / work-related items with limited resource requirements, and/or complexity
- Receives regular and general instruction, guidance, and direction from others in the form of specific objectives
- Communicates basic and moderately-complex technical concepts
- Interacts with others to inform and provide suggestions for action
- Exercises judgment within defined procedures and practices to determine appropriate actions or to recommend alternative resolutions
- Works on problems of moderate scope that may require analysis of situations, data or problems
- Applies company policies and procedures to resolve a variety of issues
- Builds productive internal / external working relationships
- Maintaining EMEA IT Inventory equipment
What You Bring
- 2+ years of work experience in IT, or IT related role
- Knowledge of OKTA, Zoom, Google WorkSpace preferred
- Bachelor's degree in Computer Science, Information Systems, or related field
- Must have prior experience managing a ticketing system
- Must be able to speak English and Spanish fluently in a professional environment
- Experience with Mac and Windows operating systems
- Familiar and comfortable troubleshooting SaaS applications
- Strong ability to troubleshoot and resolve technical issues
- A passion for teaching technology to others with the ability to communicate and interface with all levels of employees
- Ability to manage multiple projects with overlapping deadlines
- Basic networking knowledge
Apeel believes that the scale of our impact is determined by the teams that work with us. As such, we seek to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
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