Senior Service Engineer

Fluence

1010

San Diego, CA, USA, United States

Posted on: 2022-07-13

Category: energy

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Expired

Employment type:

Full time

Experience required:

Senior

Salary

Salary not provided

About the company:

Fluence is the leading global energy storage technology and services company, created and backed by Siemens and AES, two industry powerhouses and pioneers in energy storage. Fluence unites the scale, experience, breadth, and financial backing of the two most experienced icons in energy storage.

Our mission is to create a more sustainable future by transforming the way we power our world. Energy storage is critical to this transformation, yet today the market is fragmented and customers face the challenge of finding a trusted technology partner amidst conflicting technical claims, inexperienced vendors and installers, and new market entrants with limited power sector knowledge.

Fluence brings the proven technology solutions and services that overcome the commercial and regulatory barriers that stand in the way of modernizing our energy networks. We are the partner that can deliver at a global scale with the most experienced and knowledgeable team in the world.

Fluence (Nasdaq: FLNC) is a global market leader in energy storage products and services and digital applications for renewables and storage. With a presence in 30 global markets, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence IQ platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables. The company is transforming the way we power our world by helping customers create more resilient and sustainable electric grids. For more information, please visit fluenceenergy.com.

OUR CULTURE AND VALUES

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.

ABOUT THE POSITION:

Fluence is defined by its unwavering commitment to safety, quality, and integrity. We take personal ownership in what we do, developing trust in our relationships with internal and external stakeholders. We firmly believe in having honest, forthcoming, and fair communications.

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

In this role you will:

Manage team of Field Service Engineers and subcontractors.

Exemplify and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan.

Work closely with customers to ensure timely, professional, and effective response to customer service needs.

Support customer training during commissioning and as needed.

Provide onsite diagnostic, troubleshooting and hands-on technical support.

Develop subject matter expertise on hardware/software systems – operate as primary POC for all customer needs.

Management of 3rd party service contractors.

Lead Quality Control activities of completed work per Quality Plan.

Facilitate and participate in formal maintenance management of ES sites through CMMS tool.

Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking.

Successfully work with internal peers including: 24/7 Operations, Performance Analysis, Deployment and Product Development teams.

Create professional quality reports for internal stakeholders and external customers.

Role will have periodic on-call 24/7 support of external customers.

Other duties as assigned.

What will our ideal candidate bring to Fluence?

Bachelors’ degree Electrical Engineering or equivalent required, or combination of experience and 2-year technical certificate accepted.

Prior experience managing a growing team

5+ years managing customer relationships

8-10 years industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier).

Demonstrated experience leading safety efforts in an operational setting.

Must possess strong customer service mindset and a desire to take on tough and challenging projects

Strong communicator (written and verbal)

Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio)

Bilingual in English and Spanish is preferred.

Previous experience in Linux is preferred.

Previous experience with NetSuite.

Ability to travel up to 15% of time.

NFPA 70E training preferred.

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