Senior Network Operations Engineer

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Director, Network Operations

What You Will Be Doing

The Network Operations Engineer will work closely with Customer Support, Product Management, Development and QA teams and be responsible for handling escalated driver and owner issues, and troubleshooting production issues, and be responsible for overseeing the day-to-day efficiency of networked charging stations.  Candidate must be able to demonstrate ability to design and implement scripted solutions for recurring and sometime complex problems.

What You Will Bring to ChargePoint

• Monitor and investigate station issues on network. Ensure that the ChargePoint network and stations are working correctly
• Identify and develop automation of repetitive and bulk tasks
• Identify and report upon bug patterns. Work closely with development team on resolutions
• Provide level 4 debugging support for station issues
• Further ideas and define projects that will assist NOC team in supporting 100,000+ stations
• Implement solutions needed for advanced monitoring
• Provide timely reports to management on the health of the ChargePoint network
• Document and revise existing documentation on existing processes to ensure all members of Network Operations team can handle similar tasks. Cross-train other members of the department through regular meetings and knowledge-sharing sessions

Requirements

• 4+ years of experience working in a troubleshooting and debugging environment (technical operations teams, triage teams, etc.)
• Advanced knowledge in shell scripting (BASH)
• Knowledge of Python or other modern languages used to automate processes
• Good Linux knowledge a plus
• Familiarity with network topology, VPNs, access rights
• Knowledge of databases, SQL queries, report writing
• Experience documenting existing and new processes and procedures
• Process management/optimization skills
• Familiarity with Confluence and Jira a plus

Location

Gurgaon, Haryana, India (Remote can also be the option)

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.

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