Senior Network Data Centre Technician

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated,  purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This role:

The Digital Infrastructure Group at Crusoe Energy is seeking a driven and experienced Senior Network Data Centre Technician to join our Data Center Operations team. This critical role empowers you to directly impact the growth and operational excellence of Crusoe's global production network. You will collaborate with Engineering and Product teams to plan for future network capacity, troubleshoot complex technical issues, and contribute to the development of our network infrastructure. The ideal candidate is a highly motivated problem-solver with a strong understanding of network fundamentals, experience in data center environments, and a passion for innovation. This is a full-time position.

What You’ll Be Working On:

• Capacity Planning & Growth: Collaborate with Engineering and Product teams to analyze network capacity, co-develop growth plans, and contribute to network builds in data centers and Points of Presence (PoPs).

• Troubleshooting & Support: Provide Tier 1 troubleshooting for switch provisioning, server build failures related to network issues, and complex network defects related to the physical layer.

• Site Builds & Operations: Manage console DNS mapping, troubleshoot connectivity issues, verify automation scripts, conduct network audits, and ensure seamless handoffs to internal customers.

• Hardware Management: Serve as the point of contact for network hardware failures, overseeing switch swaps and assisting with other appliance replacements. Manage RMA processes for faulty hardware.

• Optical Network Expertise: Troubleshoot Layer 1 issues in the optical network using OTDR tests.

• Project Collaboration: Partner with DC and Network Engineering teams on structural cabling for large-scale data center expansions and fabric switch uplifts.

• Process Improvement: Identify recurring network issues and lead operational excellence projects to implement effective solutions.

• Network Analysis & Optimization: Conduct network studies, analyze link and hardware stability, and recommend improvements.

• Innovation & Evaluation: Participate in internal working groups to evaluate and adopt new technologies and methodologies.

What You’ll Bring to the Team:

• Technical Foundation: A BS/BA in a technical field or equivalent practical experience.

• Networking Expertise: Solid understanding of network fundamentals, including IP subnetting, Layer 2 and Layer 3 networking, VLANs, MAC addresses, port speeds, optics, and routing.

• Protocol Proficiency: 2+ years of experience with network protocols such as BGP, MPLS, L3VPN, VPLS, Multicast, CoS, TCP, and IPv4/IPv6.

• Industry Experience: 2+ years of experience as a Network Engineer for a content or network provider.

• Data Center Architecture: Experience with data center network architectures, including CLOS.

• Structured Cabling Skills: Experience with structured cabling in a data center environment (SMF, MMF).

• Vendor Management: Experience managing vendors for logistics, infrastructure racking/cabling, and ordering, ensuring adherence to standards.

Bonus Points:

• Advanced Education: BS Degree in Computer Science, Engineering, or a related technical discipline.

• Scripting Proficiency: 2+ years of programming experience in Python, Perl, or other scripting languages.

• Automation Expertise: Experience with manageability infrastructure tools like Ansible, REST/gRPC, and NETCONF.

• Troubleshooting Acumen: Experience in network operations, with a systematic approach to troubleshooting.

• Network Certifications: Network certifications (CCNP/JNCIS equivalent).

• Open Source NOS Experience: Experience working with open-source Network Operating Systems.

• Hardware/Software Development: A strong desire to engineer and deploy in-house network hardware and software.

• Hardware Platform Experience: Experience testing and deploying new hardware platforms.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.