Senior Manager, Cloud Operations

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated,  purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About Crusoe

Crusoe is at the forefront of expanding hyperscale AI data center infrastructure and is actively doing so in Abilene, Texas and beyond. We have an opportunity for motivated construction professionals to be at the forefront of leading generational construction projects that will support our country’s efforts to remain the global leader in AI technology. 

At Crusoe, you'll drive meaningful innovation, make a tangible impact, and join a team that is setting the pace for the development of responsible, transformative AI infrastructure at global scale.

About This Role:

The Sr. Manager, Cloud Operations will lead the operational strategy and execution for Crusoe.ai’s cloud infrastructure platform. You will oversee a team responsible for ensuring the reliability, scalability, and performance of Crusoe’s cloud systems. This role requires a mix of hands-on technical expertise and strategic leadership to drive operational excellence, enhance system resilience, and support our mission of providing cutting-edge, environmentally sustainable AI infrastructure.

This is a full-time role based in our vibrant San Francisco office, offering the opportunity to collaborate in person with a dynamic team five days a week. The role includes up to 20% domestic travel, providing opportunities to engage with our cloud operations and data center teams nationwide.

A Day in the Life

• Lead and mentor a team of Data Center Technicians responsible for managing Crusoe’s cloud infrastructure and operations

• Develop and execute strategies to improve the performance, reliability, and scalability of Crusoe’s cloud platform

• Partner with Site Reliability Engineering to implement best practices and to enhance system uptime and performance

• Monitor and analyze system performance metrics to identify areas for improvement and drive data-driven decision-making

• Oversee incident response processes, ensuring timely resolution of cloud system issues while minimizing customer impact

• Develop and refine incident management protocols to enhance operational resilience

• Drive the automation of cloud operations, including deployment pipelines, monitoring, and alerting systems

• Optimize cloud infrastructure costs while maintaining high performance and reliability.

• key initiatives

You Will Thrive in This Role If You Have:

• Leadership experience in cloud operations or infrastructure management, preferably at hyperscale data centers

• Professional experience, and ideally a Bachelor’s degree in Computer Science, Information Technology, or a related field

• Expertise in cloud architecture, system design, and operational best practices.

• Strong understanding of networking, storage, and security in cloud environments

• Proven ability to lead and develop high-performing technical teams

• Exceptional communication skills, with the ability to convey complex technical information to diverse audiences

• Demonstrated ability to resolve complex operational challenges and implement innovative solutions to improve efficiency and reliability

Benefits:

• Industry competitive pay

• Restricted Stock Units in a fast-growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts 

• Paid Parental Leave 

• Paid life insurance, short-term and long-term disability 

• Teladoc 

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• MetLife Legal

• Company paid commuter benefit; $100 per pay period

 Compensation Range: Compensation will be paid in the range of $175,000 - $250,000 base salary. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.