Senior Investigations Officer

M-KOPA is a fintech and digital financial services company that provides smartphones and a range of financial products to everyday earners across sub-Saharan Africa, operating in Ghana, Kenya, Nigeria, South Africa, and Uganda. The company uses an asset-financing model that allows customers to make an initial deposit on a smartphone and then pay it off through affordable daily, weekly, or monthly installments, building a credit history in the process. This approach has enabled M-KOPA to serve over 10 million customers and unlock more than $2 billion in credit for individuals who are largely excluded from traditional financial systems. M-KOPA's suite of services extends beyond device ownership to include digital loans, health insurance, device protection, and affordable data bundles, all designed to expand economic opportunity for low-income populations. The company also operates a large network of over 35,000 sales agents, many of whom are themselves beneficiaries of the economic empowerment model M-KOPA promotes. M-KOPA has been recognized among the world's top fintech companies and continues to scale its impact across the African continent. While M-KOPA is primarily categorized as a fintech company, its roots are in the renewable energy and pay-as-you-go solar sector, where it pioneered off-grid solar solutions for underserved communities before expanding into smartphones and broader financial services. This evolution reflects the company's enduring mission to connect underserved populations to transformative technologies and financial tools that improve quality of life and drive sustainable economic inclusion.

We are looking for a Senior Investigations Officer to join our Legal group as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

You will lead internal investigations at M-KOPA end-to-end — from intake through to case closure — across all five operating markets (Kenya, Uganda, Nigeria, Ghana, and South Africa). You will engage stakeholders internally with discretion and sound judgement, safeguard the integrity of the whistleblower and grievance programme, and keep the Board informed through regular, well-evidenced reporting. This role demands not just technical investigative skill but strong personal character — the trust placed in this role by complainants, subjects, and the business depends on it.

Key Job Functions

Investigation Lifecycle Management

• Lead internal investigations end-to-end: intake and triage, planning, evidence gathering, interviews (complainants, witnesses, and subjects), analysis, and final reporting.

• Apply consistent, defensible investigative methodology across fraud, misconduct, harassment, safeguarding, and policy-violation cases.

• Maintain a clear, well-documented evidence trail for every case, sufficient to withstand scrutiny (including in disciplinary or legal proceedings).

• Recommend proportionate, well-reasoned outcomes and remediation actions, including control weaknesses exposed by the investigation.

Stakeholder Engagement & Board Reporting

• Engage confidently and sensitively with stakeholders across HR, Legal, Risk, and country leadership throughout the life of a case.

• Prepare monthly and quarterly investigation reports for the Head of Internal Audit & Risk and the Board Audit & Risk Committee, summarising case volumes, themes, outcomes, and emerging risk signals.

• Manage sensitive conversations with complainants and subjects with empathy, fairness, and absolute discretion.

Whistleblower & Safeguarding Programme

• Support the day-to-day operation of the whistleblower and grievance programme, ensuring reported concerns are triaged, tracked, and actioned in line with policy and IIA/ACFE good practice.

• Own and maintain the case management platform (tracking, evidence storage, and reporting), ensuring data integrity and confidentiality at all times.

• Identify recurring themes or systemic control gaps from case data and feed these into audit planning and risk reporting.

Audit Innovation & Function Development

• Champion adoption of M-KOPA’s technology and AI capabilities to enhance audit planning and execution (e.g., risk sensing, scoping, testing, and reporting) while maintaining independence, governance, and confidentiality.

• Embed data analytics and continuous monitoring approaches into audit delivery to strengthen coverage, increase efficiency, and enable earlier identification of emerging risks across markets.

• Drive standardisation and quality uplift through modern audit tooling (e.g., audit management platforms, workflow automation, and digital working papers), including clear controls over evidence, versioning, and review.

• Build capability within the Internal Audit team through coaching and knowledge transfer on analytics- and AI-enabled audit techniques, and contribute to the development of related methodology/standards.

• Support the Head of Audit & Risk on strategic projects and function development initiatives as required.

Continuous Improvement & Governance

• Contribute to strengthening investigation methodology, templates, and standard operating procedures.

• Maintain strict confidentiality and independence, managing conflicts of interest appropriately.

• Keep abreast of evolving fraud typologies, investigative techniques, and relevant regulatory requirements across M-KOPA's markets.

Organisation Structure

Reports to Head of Internal Audit & Risk

Experience, Skills & Qualifications

Education

• Degree in a business-related field, law, criminology, or a related field from a recognised university.

• Certified Fraud Examiner (CFE) required.

• Other certifications (e.g., CIA, CISA, forensic accounting, or investigations-specific credentials) are an added advantage.

Experience

• Minimum of 8 years' experience, with in-depth, hands-on experience conducting internal investigations (fraud, misconduct, harassment, or safeguarding-related), ideally within financial services, fintech, or a comparably regulated, multi-market environment.

• Demonstrated experience preparing investigation findings and reports for senior management and/or Board-level audiences.

Skills

• Unimpeachable personal integrity and sound ethical judgement — this role requires trust from all sides of a case.

• Strong interviewing skills: able to build rapport, ask probing questions, and remain composed and neutral under pressure.

• Excellent written communication — able to produce clear, factual, defensible case reports.

• Discreet and calm under pressure; able to handle emotionally difficult and highly confidential matters with maturity.

• Strong stakeholder management across HR, Legal, Risk, and country leadership.

• Ability to manage a caseload independently, prioritising sensitively and appropriately across concurrent investigations.

• Comfortable operating across multiple markets and cultures, with willingness to travel.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.