Senior Failure Analysis Engineer
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Employment type:
Full time
Experience required:
Senior
Salary
Salary not provided
About the company:
Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering
About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Product Quality & Failure Analysis Team Lead
What You Will Be Doing
ChargePoint is looking for a Senior Failure Analysis Engineer with heavy hands-on Failure Analysis experience to lead a deep-dive Failure Analysis of the products. Hardware (HW) and Software (SW) related. The Engineer will be:
- Focusing on Customer escalation quality related issues, closely working with Customer Service Support team, internal Failure Analysis Engineering (FAE) team. The job scope will include products manufactured and shipped by North America (NA), Southeast Asia (SEA), European (EU) and ChargePoint 3rd Party Partner Contracture Manufacturers (CMs).
- Understanding factory and supply chain quality control processes, frequently engaging with any CP’s, CM’s Quality team and Supplier Development Quality Engineering (SDQE) during the overall process of Failure Analysis, Root Causing and Corrective Action (FA/RCCA).
What You Will Bring to ChargePoint
As a Senior Field Failure Engineer (FAE) in EU region you will be responsible for:
- Being the first Point-Of-Contact (POC) for Customer Quality Escalation
- Attending/Leading weekly field product quality related issues review meetings providing required support to customer service support, system engineering and Failure Analysis Engineering (FAE) teams
- Coordinating field failures analysis back to internal cross functional teams, including Supplier Quality, Factory Quality managing NA and SEA CMs, Ops Technical Program Management (TPM) and/or other Ops supporting team, driving timely follow-up actions
- Leading and presenting update to executive management for any field top product quality related incidents defined as the highest priority
- Leading Quarterly DC/AC products Field Failure Rate analysis and summary report to review with Corporate Finance team for warranty reserve related tasks
- Also acts as the First Point-Of-Contact (POC) for Field and Factory quality related issues Escalation leads the Risk Assessment with Cross functional teams as the Core Team Leader
- Lead the Crisis Management within CM related to factory/field customer escalation
- Perform overall factory quality and process audits of new and current suppliers. Proactively lead and prevent poor Product Quality escaping to the customer hands
- Manage and address field and factory quality issue escalation, Failure Analysis (FA), Root cause and Corrective Action (FA/RCCA) from First Article Inspection (FAI), Outgoing Quality Control (OQC), Yield Fallouts and Field Failures with technical expertise and problem-solving skill sets.
- Validate CM (Contract Manufacturer) End-To-End Quality Control setup, from incoming quality control, FATP (Factory Assembly, Test and Packout) in-process quality control (mechanical & functional), Outgoing Quality Control (OQC), Out-Of-Box-Audit (OBA)
- Join in cross-functional teams to develop, qualify and implement the measurement/ inspection/test system to ensure compliance to design cosmetic and functional specifications.
- Work with CM and ChargePoint Quality, Mechanical, Electrical Design, Test engineer and Reliability Engineer on root cause analysis of field and factory failures resulting from any quality issues
Requirements
- 5+ years of experience in Customer Care and Field Quality Related Escalation Support, with Factory product quality development (a plus) within mobile or consumer electronics or equivalent products.
- Strong FA/RCCA, Failure Analysis, Root causing, and Corrective Action (CA) understanding and knowledge to lead by example
- Fluent in English verbal communication and writing. Able to present to executive management in a larger audience meeting
- Bachelor's degree (master's degree is a plus) in Electrical Engineering, Industrial, Mechanical, Product, or equivalent practical experience
- Strong Technical Leadership drive proactive preventative actions functional failure and mechanical defect escape from factory into customer hands
- Excellent team working with strong cross functional team collaboration and negotiation skills
Location
Theale, Reading.
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We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
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