Senior Customer Solutions Manager

Number of employees

580

Austin, United States

Posted on: 2024-06-19

Category: transportation

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Employment type:

Full time

Experience required:

Senior

Salary

Salary not provided

About the company:

Einride is an industry-disrupting freight technology company providing end-to-end solutions for electric and autonomous shipping.

By deploying technologies that are integrated using its data-driven operating system, Saga, it enables customers to decarbonize their operations by making an immediate shift towards digitalized, electric road freight.

In 2019, Einride became the world’s first company to operate an autonomous, electric freight vehicle on a public road. Its vision is to make Earth a better place through intelligent movement.

Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.

Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies.

Einride is looking for a Senior Customer Solutions Manager with relevant experience in data science / analysis, storytelling and customer facing engagement.

The Solution Architecture team is a critical part of the sales process at Einride. You will be responsible for strategic assessments of our customers' transportation fleets during the pre-sales phase, providing insights into their current operations and a plan for the subsequent steps towards electrification and autonomy. You will lead assessments, with support from subject matter experts at Einride, and present a solution and economic proposal to key client stakeholders. You will then work with the sales team to close customer contracts.

At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.

What you'll do:

  • Analyze data and turn raw data into insights for customers in autonomous and electric transportation roadmap
  • Generate sales proposals for the customer based on the analysis outcomes
  • Conduct research and technical/business analysis, developing presentation and reports that tell a compelling story 
  • Lead and facilitate customer discussions with executive-level stakeholders in conjunction with the sales rep
  • Be the voice of the Solution Architecture team to the Product org to improve internal and external software products
  • Manage and coach junior team members 
  • Support on other sales, operations, product, or strategic projects
  • What we're looking for:

  • Bachelor’s degree or higher from a rigorous program in science, technology, engineering, math, business, or equivalent
  • 5-7  years’ experience in analytical and customer-facing work in a transportation and logistics companies, management consulting, high growth startup or big tech firms 
  • Mastery in Microsoft Excel, Google Sheets, Google Slides, Google Data Studios
  • High-proficiency in Python and/or other data analytics tools is a plus
  • Experience working with transportation solutions, logistics and/or supply chain
  • Independent, hands-on problem solving that takes clear ownership of tasks; proven record of thought leadership, business case development, realizing customer benefits; experience leading transformation projects with a proven ability to work across broad functional teams; highly analytical with ability to story-tell through clear and concise communication
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