Sales Operations Specialist

SPAN develops products that accelerate the rapid adoption of renewable energy in the home. The flagship SPAN Smart Panel is the first true evolution for the traditional home electric panel, harnessing enhanced technology for metering, monitoring, and control. An expanded product suite of intelligent, integrated solutions radically lowers the cost and complexity of energy upgrades–including solar, batteries and EVs–empowering homeowners to be active, resilient and informed players in the energy market. 

We are looking for a Sales Operations Specialist to support our growing channel sales teams. In this role you will work closely with sales by providing administrative support in reaching in-period KPIs and refining sales processes to meet SPAN’s rapid scale-up in demand. You are a resourceful, detail-oriented and collaborative team player who can swiftly support SPAN’s core sales goals.

Responsibilities

• Become a key contributor to SPAN’s sales and business development teams, with a focus on process, operations, data integrity and on-going CRM enhancements
• Manage SPAN’s day-to-day processes such as lead assignment, updating prospect data and order management
• Enforce CRM data integrity in collaboration with Sales Analytics with regard for KPIs related to SPAN’s sales and partner activities
• Help update CRM data and processes, driving sales process efficiency and automation over time
• Support ad-hoc reporting initiatives to provide visibility into inbound lead metrics and qualification processes
• Maintain documentation of sales processes and resources
• Provide consistent support to sales and sales leadership teams to drive sales throughput
• Partner with the Finance and Operations teams to ensure customer invoicing is completed in a timely and efficient manner

Preferred Qualifications

• 2-5 years experience in business operations, sales operations, or growth support functions; entry-level candidates should have relevant internship experience
• Bachelor's degree in Business, Marketing, Communications, related discipline or equivalent work experience
• Proficiency in Office or Google Suite, specifically with Excel or Sheets
• Strong experience using CRMs - a Salesforce ninja
• Organized and self-directed with flexibility to work cross-functionally and prioritize efforts that will have the greatest impact for the company
• Excellent verbal, written, and communication skills with the ability to be clear and concise when implementing new sales processes
• Experience at companies with B2B and direct-to-consumer sales
• Must be a detail and process-oriented problem solver who can iterate quickly to solutions
• Strong ability to multitask and set priorities in a fast-paced environment
• A team player with a positive attitude 

Bonus Qualifications

• Experience in lead data reporting, demand generation and/or marketing campaign metrics
• Expertise with Salesforce integrated applications, e.g. Zapier, Typeform, Pardot, Zendesk, Docusign, etc.

Life at SPAN

Why SPAN?

SPAN offers a unique opportunity at a startup based in the SOMA neighborhood of San Francisco. We are a small, diverse team of creative thinkers. We value open communication, teamwork, and a make-it-happen attitude - no job is too big or too small. We strive to make change by imagining what the future could be and building a product to complete that vision. We are looking to grow our team with talented people who are on the same mission to shape the future of energy.

Working at SPAN, you can expect:

• Competitive compensation and early equity at a well-funded, fast-growing, venture-backed company (read more on why Amazon and others invested in SPAN here and here)
• A sunny 20,000 sq ft hardware lab + office space in SOMA, a stone’s throw from Caltrain and close to BART
• Flexible hours and vacation time - we simultaneously work hard and make space for the important stuff
• Additional SPAN holidays in celebration of causes we believe in (i.e. Black History Day, Women’s History Day, Earth Day and Gay Pride & Juneteenth among others)
• Comprehensive benefits including a choice of medical plans; dental, vision, life and disability insurance
• Diversity - we are serious about this. Span embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.