Sales Operations Analyst

Reports To

Senior Manager, Sales Operations Europe, Sales Operations

What You Will Be Doing

• Provide assistance with requests, training and onboarding new sales and refresher training for existing sales
• Support the business by identifying, analysing and cleaning data requests aimed to improve quality and help drive better business decisions 
• Help with compiling sales data and guides to the sales and channel department.
• Help create, design and maintain a good structure around channel rebate management and channel partner database
• Support with the review of existing contracts, analysis and update of database in Salesforce
• Ensure management of contracts and contract pricing within Salesforce for customers and partners
• Act as main point of contact for contract management related issues and queries
• Work together with the Sales Operations Manager and cross functional teams to plan, coordinate and control activities around user acceptance testing in regard to key business projects
• Responsible to document and maintain detailed test cases/scripts that are aligned with user and business needs
• Full test lifecycle oversight, organizing functional and end-to-end testing for instance feedback and continuous integration
• Handling administrative duties for the company and its executives and management teams.
• Build and maintain strong relationships with sales teams, customers, partners and cross functional teams such as finance & accounting, product management, operations and logistics.
• Present ideas and recommendations, and continuously look for ways to improve sales and sales operations processes
• Act as a backup to other sales operations team members as needed
• Support other sales efforts as assigned

What You Will Bring to ChargePoint

• Experience in administration and high-volume business work may be advantageous.
• Strong analytical, organizational, and time management skills.
• Excellent team working, motivational, interpersonal, communication, and customer service skills.
• The ability to multitask and quickly switch your focus.
• Proven analytics skills, including evaluation, and visualization.
• Technical writing experience in relevant areas, including queries, reports, and presentations.
• Experience in Salesforce (Sales Cloud and CPQ) and NetSuite (big plus)
• Knowledge in Salesforce testing methodologies and best practices
• Experience in NetSuite is a big plus
• An understanding of sales principles and customer service practices

Requirements

• 1-3 years’ experience in related field
• Professional working proficiency in English
• Additional language skills such as French, German or Italian are a plus
  
  

  Desired Skills

  • Proven Sales Operations or Data Analyst experience 
  • Outstanding analytical and interpersonal skills 
  • Must have an attention to detail and a commitment to quality 
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality 
  • Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things 
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills 
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information 
  • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
  • Technical - the individual must be an experienced user of Salesforce (Salesforce Tester skills are required) and strong Excel knowledge. 
  • Integrity – Must be above reproach and exemplify a high standard of character in all interactions 
  • Confidence – Must present self in a humble yet capable manner and tackle tasks with confidence, particularly during times of increased pressure

Location

Gurgaon, India