Sales Associate , Delivery - Millbrae

Lucid Motors

5500

Millbrae, CA, United States

Posted on: 2023-10-31

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Lucid is building a brand. A post luxury brand centered around sustainability and the human experience. We’re looking for an enthusiastic and conscientious Sales Associate, Delivery to build Lucid with us.

As a Sales Associate specializing in Delivery, you will play an integral role in ensuring a seamless customer journey from order placement to vehicle delivery. Your focus will be on providing outstanding communication, sales, and problem-solving skills in a fast-paced setting

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

· California (Bay Area) - $26 per hour + Commission

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

The Role:

End-to-End Customer Journey: Oversee the customer experience from initial order to final vehicle delivery. Assist customers with financial arrangements, compile necessary documentation, and coordinate the scheduling of their Lucid vehicle delivery.

Data Management: Utilize Salesforce to meticulously document each customer’s journey, capturing essential details such as inbound and outbound activity, payment preferences, documentation, and delivery specifications.

Brand Ambassador: Represent Lucid by articulating our technological, design, and quality advantages over competitors. Present current sales campaigns to benefit the customer’s purchasing decision.

Cross-Functional Collaboration: Work cohesively with other delivery functions, service teams, and Lucid Financial Services to streamline vehicle and financial preparations in line with customer schedules.

Pipeline Management: Proactively manage a dynamic customer pipeline, ensuring prompt and efficient service.

Delivery Day Onboarding: Guide customers through the key features and functions of their new Lucid vehicle during the delivery day.

Continuous Improvement: Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts.

Team Contribution: Act as a critical contributor to Lucid's sales goals and success.

You Bring:

1+ years of relevant sales or transportation professional experience in a goal oriented environment.

Exceptional communication skills, encompassing active listening, clear verbal articulation on the phone and in person, and proficient written communication, ensuring effective and concise conveyance of information.

Strong commitment to continuous personal and technical learning, with ability to quickly acquire new skills and knowledge to adapt to evolving industry trends and technologies.

Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges.

Possesses a strong business acumen, with a keen interest of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers.

Proactively takes initiative and is highly action-oriented, achieving objectives with a sense of urgency and efficiency.

Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.

Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.

Ability to handle objections, and problem solve in a way that instills confidence and excitement from our customers.

Passionate about electric vehicles and the premium vehicle market.

Bachelor’s degree or equivalent work experience preferred.

High school or GED required.

Availability to work flexible hours including weekends, evenings, and holidays.

Must maintain a valid driver’s license and be able to obtain a DMV Salesperson License.

Willingness to travel for on-boarding and training.

Proficiency in English; knowledge of a secondary language is a plus.

Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience a plus.

Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation.

Ability to coordinate and facilitate customer deliveries in person and virtually.

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