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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
We are seeking a proven leader to help us scale the future of EV test drives & deliveries. The Delivery and Mobile Operations Regional Manager will oversee a portfolio of up to 20 Central markets, owning the offsite mobile operations including planning, hiring, training, and coordinating with other cross-functional managers to meet customer needs. You will drive optimization and efficiency through data, and process refinement. You will need to possess strong communication skills and have a proven track record of leading teams through engagement. You are ready to climb (literal & figurative) mountains to deliver the best e-commerce experience on the planet.
Responsibilities
- Create and set KPI goals to support operational initiatives
- Manage headcount and budget for their Delivery Operations region
- Thrive in difficult, complex and ambiguous situations; use a mix of prior experience and natural curiosity to build unique solutions to some of the toughest problems in automotive
- Hire and develop strong talent with focus on a culture of support and accountability; set up managers and leads to be challenged and to succeed
- Strong problem-solving capabilities to address issues at a root cause; encourage the team to surface issues and present solutions from within
- Possess strong communication capabilities; responsible for delivering tough messages and encourages the team to excel despite obstacles
- Partner with the Service, Vehicle Operations and other departments to analyze market operations and processes to recommend changes that will drive efficiency and lower operating expenses
- Provide accountability and support to the Delivery Operations team by arranging regular onsite visits to meet with market leadership, inspect processes, and engage with team members
- Work with senior leadership on creation of new processes and documentation as targets and volume scale with business growth; implement scalable initiatives to ensure a world-class customer focused operation
- Utilize functional and technical experts to get a holistic view of initiatives and strategy, go the extra mile to ensure all decisions and planning is done with teams and stakeholders
- Enforce high fidelity in document execution to prevent errors and safeguard revenue
- Develop and maintain relationships across the organization; make yourself available to assist others with their initiatives and companywide goals
- Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business
- Create clear tactics and action steps when developing high level strategy, coach team to success through a combination of open questions, effective listening, and accountability to both goals and the team success
Qualifications
- 8-10 years of Operations Management experience and high-volume businesses with large and diverse employee group across multiple markets
- Bachelor’s degree in business or related fields; MBA preferred
- Prior proven experience working with a product team to help define operational needs and assist with creating tools and software from scratch
- Experience analyzing reports; creating action plans based on data using tools like Excel, Tableau, and internal reporting to identify trends and drive results
- Prior experience with EV and Auto Ecommerce a plus
- Proficiency with Microsoft suite to create spreadsheets, documents and presentations
- Track record of successfully scaling a field organization
- Ability and willingness to travel (up to 75% of the time)
- Must have a valid Driver’s License with a clean driving record for the past 3 years
- Ability to pass a DOT physical, drug screen, and background check
- Ability to complete Rivian’s CMV Driver Training + Driver Certificate of Completion
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
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