Quality Engineer - Failure Analysis & NPI

Our Mission  

SPAN develops products that accelerate the rapid adoption of renewable energy in the home. The flagship SPAN Smart Panel is the first true evolution for the traditional home electric panel, harnessing enhanced technology for metering, monitoring, and control. An expanded product suite of intelligent, integrated solutions radically lowers the cost and complexity of energy upgrades–including solar, batteries and EVs–empowering homeowners to be active, resilient and informed players in the energy market. 

The Role

Team Mission:  The quality team is a key enabler to ensuring the design, manufacturing, and operations of SPAN products deliver an amazing customer experience.  This comes through fostering a culture of proactive quality improvement by implementing methods and systems for promoting early failure detection in both the design and manufacturing process coupled with a robust RCCA process that drives improvement early in the product life cycle.

Role & Responsibilities:

• This role is responsible for managing and analyzing failed hardware customer returns.
• Perform initial failure analysis on electromechanical systems to find the root cause of product quality issues. 
• Communicate technical investigation results to key technical stakeholders from Quality, Engineering, and Operations.
• Maintain a failure analysis lab and Generate failure analysis reports.
• Provide the quality oversight to the inspection of finished goods from the contract manufacturer and in-house manufacturing line.
• Participate in NPI Activities - new product development through prototypical assembly, testing and evaluation of future manufacturing processes and setup test fixtures on the line.
• Support, evaluate and provide feedback on new product designs and manufacturing processes.

About You 

Required Qualifications

• A degree in engineering or related fields or Equivalent Experience
• Working knowledge of hardware quality, Root Cause Analysis, Failure Analysis
• R&D design or test experience in electrical and/or embedded software engineering
• Demonstrate comprehension of electrical schematics to perform circuit troubleshooting
• Demonstrate comprehension of mechanical drawings to validate dimensions
• Team-oriented, results-based, creative, problem solver
• Basic knowledge of hand tools (screw drivers, wire strippers, wire crimpers, digital multimeter, etc)

Preferred Qualifications

• 2+ years of hands-on experience (electrical testing, failure analysis, etc.) in the Semiconductor, Electrical or Electronics industry
• Arena PLM experience 
• SolidWorks and Agile
• Jira

Life at SPAN

Why SPAN?

SPAN offers a unique opportunity at a startup based in the SOMA neighborhood of San Francisco. We are a small, diverse team of creative thinkers. We value open communication, teamwork, and a make-it-happen attitude - no job is too big or too small. We strive to make change by imagining what the future could be and building a product to complete that vision. We are looking to grow our team with talented people who are on the same mission to shape the future of energy.

Working at SPAN, you can expect:

• Competitive compensation and early equity at a well-funded, fast-growing, venture-backed company (read more on why Amazon and others invested in SPAN here and here)
• A sunny 20,000 sq ft hardware lab + office space in SOMA, a stone’s throw from Caltrain and close to BART
• Flexible hours and vacation time - we simultaneously work hard and make space for the important stuff
• Additional SPAN holidays in celebration of causes we believe in (i.e. Black History Day, Women’s History Day, Earth Day and Gay Pride & Juneteenth among others)
• Comprehensive benefits including a choice of medical plans; dental, vision, life and disability insurance
• Diversity - we are serious about this. Span embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.