Quality Assurance & Support Engineer

Job Summary

We are seeking a skilled and detail-oriented Quality Assurance & Support Engineer to join our team working on a custom Identity Management software, primarily built with Node.js and Angular. In this role, you will own the quality of the product end-to-end: designing and executing automated and manual test strategies, leveraging modern AI-assisted testing approaches, and providing responsive end-user support when needed. The ideal candidate combines a strong testing mindset with a collaborative spirit and a willingness to engage directly with users to resolve issues. Support requests are expected to be infrequent, so the primary focus of this role is on testing and quality assurance.

Key Responsibilities

1. Automated Testing

• Design, develop, and maintain automated test suites using Playwright or similar end-to-end testing frameworks, covering UI, API, and integration scenarios.

• Write and maintain robust test scripts that are reliable, readable, and easy to extend as the product evolves.

• Integrate automated test suites into CI/CD pipelines to ensure continuous quality validation on every build.

• Monitor test results, investigate failures, and work with developers to ensure prompt resolution of identified defects.

2. AI-Assisted Testing

• Apply LLM-driven testing techniques to accelerate test case generation, identify edge cases, and improve overall test coverage.

• Evaluate and adopt emerging AI-powered QA tools that improve efficiency, reduce manual effort, and surface issues earlier in the development cycle.

• Critically assess AI-generated test artifacts for accuracy and completeness, refining them as needed to meet project quality standards.

• Help establish and document team best practices for the responsible use of AI tools in the QA workflow.

3. Manual Testing & Quality Assurance

• Develop and execute manual test plans for new features, bug fixes, and regression scenarios where automation is not yet in place.

• Perform exploratory testing to identify usability issues, edge cases, and unexpected behaviors that automated tests may miss.

• Test identity and access management flows thoroughly, including authentication, authorization, and user profile scenarios.

• Document defects clearly and completely, providing developers with the context needed for efficient resolution.

4. End-User Support

• Serve as a point of contact for end-user support requests related to the Identity Management system, providing timely and helpful responses.

• Triage incoming issues, distinguishing between user error, configuration problems, and software defects, and routing accordingly.

• Document recurring support issues and work with the development team to address root causes and reduce future support burden.

• Contribute to user-facing documentation, FAQs, and knowledge base articles to empower users to self-resolve common issues.

5. Collaboration

• Work closely with developers, product managers, and designers to understand requirements and ensure testability is built into features from the start.

• Participate in sprint planning, design reviews, and retrospectives, contributing a quality-focused perspective throughout the development lifecycle.

• Communicate test status, coverage gaps, and risk assessments clearly to stakeholders.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience.

• Minimum of 2 years of hands-on experience in software quality assurance or testing roles.

• Demonstrated experience with at least one automated testing framework (e.g., Playwright, Selenium, Cypress, or similar).

• Solid understanding of software testing principles, including test planning, test case design, defect lifecycle management, and regression testing.

• Familiarity with RESTful APIs and experience testing API endpoints.

• Experience working within Agile or Scrum development environments.

• Strong analytical and problem-solving skills with a keen eye for detail.

• Excellent written and verbal communication skills, particularly for documenting defects and supporting end users.

Desired Qualifications

• Playwright experience strongly preferred — including authoring page object models, handling authentication flows, and running tests in CI environments.

• Experience with LLM-driven or AI-assisted testing is highly desirable.

• Familiarity with identity and access management concepts, including authentication protocols such as OAuth/OpenID Connect and SAML.

• Experience with performance or security testing tools and methodologies.

• Knowledge of version control systems, preferably Git, and experience working in CI/CD pipelines.

• Knowledge of cloud environments such as AWS or Azure, particularly as they relate to deployment and testing.

• Prior experience in an end-user support or help desk capacity, including ticket tracking and knowledge base authoring.

• User support and team leadership experience