Program Manager, Service Lab

Number of employees


United States, California, San Jose, United States

Posted on: 2022-11-13

Category: emobility

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Employment type:

Full time

Experience required:



Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

The Service Lab supports multiple teams across the company organization. We partner with engineers to perform time studies and validation procedures. In addition, we provide service support at events with the Communication department. We are looking for a motivated individual who is a self-starter and can work with ambiguous tasks. You will help manage the Service Lab team travel schedule, track validations and time studies, and carry out strategic initiatives to help advance our roadmap forward.



  • Manage the upper-level travel schedule with requirements from multiple departments.
  • Coordinate cross functionally to systematically track and schedule validations. and time studies performed at multiple site locations.
  • Work with Fleet and Special Projects team on program event support.
  • Work with accounts payable, procurement and finance and other cross functional teams to assure clear communication and updates of projects.
  • Builds cross-functional relationships to support account strategy and coordinate the use of internal resources.
  • Partner with internal departments to define operational goals.
  • Articulate key program strategic information to stakeholders and key program sponsors.
  • Develop and deliver the defined event program scope to ensure requirements are successfully achieved.
  • Perform planning and program activities.
  • Perform program level risk/impact analysis reviews and define, record recovery strategies including response plans and role ownership.
  • Perform analysis and work with internal team to generate recovery plans to safeguard program milestones.
  • Support change management activities to achieve program objectives.
  • Provide leadership during program assessments with appropriate department personnel.
  • Prepare various program reports to confirm Scope/Quality/Cost of the program are on track.
  • Work closely with the Sr. Program Manager on the team to help with day-to-day activities to identify areas for improvement.


  • 3+ years of project management or operations required
  • Experience in automotive industry, OEM or Tier 1 Supplier
  • Prior experience with program management tools Jira, Confluence, SharePoint is a plus
  • Bachelor's degree in Business, Engineering, Technology, or PMP certification is a plus
  • Strong understanding of service, events coordination, business processes, and operations
  • Ability to work independently in the gray with little supervision while maintaining high quality level of work and efficiency
  • Proven track record of problem solving and driving cross-functional projects to completion
  • Strong leadership, communication, and interpersonal skills
  • Ability and willingness to travel (up to 50% of the time sometimes with short notice)







Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

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