Partner Success Manager - Automotive & Charging Partnerships

About the role

In this role, you will support the Vehicle Integrations team in maximizing joint success factors with our growing base of ecosystem partners. You will bring a combination of enterprise customer/partner success skills, deep project management experience, and consultative business development know-how. You will have primary responsibility for the ongoing success of a subset of automotive or charging services partners, and will be the face and voice of WeaveGrid across broad and deep relationships at partner organizations. You must be comfortable understanding the core commercial, technical, and legal elements of these partnerships, and coordinate a constellation of internal and external stakeholders across these topics as they arise.

Core Responsibilities

• Own ongoing partnership implementation after initial commercial and technical integration is executed
• Create project plans and execute against them with partners and internal teams
• Co-develop and manage joint KPIs and other success factors with partners
• Serve as project implementation manager for growth/expansion initiatives with enterprise partners
• Provide partner training and support
• Appropriately escalate questions and issues
• Serve as the primary point of contact for ongoing programs
• Serve as the voice of the partner internally and clearly articulate partner priorities to internal teams
• Demonstrate a deep understanding of the automotive and EV charging sectors
• Manage partner expectations with regards to features, products, and services
• Coordinate internal and external teams to roll out new features and offerings
• Plan for the future of partnerships
• Engage partners to build joint growth roadmaps
• Develop and leverage partner case studies
• Support business development activities 

About you

To meet the needs of this role, you will bring

• Demonstrated track record of empathy, individual initiative, a spirit of inquiry, and solutions-orientation
• Experience managing large enterprise customers and/or partners and building ongoing business relationships with a clear focus on highest impact opportunities
• Experience with at least one of the following areas: automotive sector, utilities sector, consumer or industrial IOT, enterprise SaaS implementation, technical or management consulting
• A knack for prioritization and excellent project management skills - including building project plans, identifying critical paths, and managing a diverse set of stakeholders over whom you may not have direct influence
• Demonstrated ability to manage multiple complex projects simultaneously
• Demonstrated ability to produce professional, externally-facing deliverables
• Proficiency in modern software tools (GSuite, MS Office, Atlassian, Figma, CRMs, etc.)
• Attention to detail and ability to function effectively under time pressure
• Ability to work with diverse teams and translate between various areas of expertise
• Flexibility and willingness to take on a variety of tasks in response to immediate needs, including transparently communicating constraints and tradeoffs

Qualifications

• 7+ years of full-time experience in a high-value, enterprise-scale, client/partner-facing capacity such as in management consulting, enterprise SaaS, engineering management, etc.
• BA/BS, or equivalent experience, required; Masters, or equivalent experience, preferred