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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering
About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Manager,Post Order Support
What You Will Be Doing
We are looking for a detail-oriented and customer-focused RMA (Return Merchandise Authorization) Associate to join our dynamic Post-Sales Operations team. This role is critical in managing the end-to-end RMA lifecycle and ensuring timely and accurate processing of customer returns and replacements.
What You Will Bring to ChargePoint
- Manage RMA case intake, processing, and resolution using Salesforce and/or NetSuite.
- Collaborate with internal teams (Tech Support, Logistics, Warehouse, and Quality) to ensure timely issuance and tracking of RMAs.
- Review product return eligibility and warranty status before approval.
- Coordinate with customers and field service teams for smooth logistics and returns.
- Monitor RMA queues and proactively follow up on aging or escalated cases.
- Maintain accurate RMA records and generate weekly reports on RMA metrics.
- Assist in identifying root causes of recurring RMA trends and support corrective action plans.
- Support continuous improvement initiatives to optimize the RMA process.
- Ensure compliance with internal policies and customer SLAs.
- Keep track of hardware returns and follow up with customers to return the Hardware associate with open RMAs
Requirements
- 2+ years of experience in RMA processing, order management, logistics coordination, or related operations roles.
- Familiarity with Salesforce, NetSuite, or other ERP/CRM systems preferred.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication.
- Ability to work cross-functionally in a fast-paced environment.
- Customer-centric mindset with a focus on process efficiency.
Location
India
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
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