Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The Mobile Service/Satellite Technician is a unique position within the Lucid Service family. This position requires an experienced professional with a strong background in diagnosis, maintenance, and repair of Lucid Motors vehicles. Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. This role requires someone that can work independently in a client facing capacity. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. This role also requires someone with the ability to self-manage all aspects of the repair facility, including parts and advisor functions.
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.
Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
The Role:Manage a Lucid Satellite Center, overseeing the day-to-day operations located within a partner body shop facilityAct as Service AdvisorPerform Parts Department duties including ordering, returns, and inventory managementTravel to client locations to provide on-site maintenance and repairWork directly with clients to provide a high level of customer experienceDiagnose, maintain, and repair Lucid Motors vehiclesEffectively work with the appropriate software suite to properly and completely document all customer vehicle interactions Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systemsProperly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately)Accurately document client concerns for diagnosis and repairFollow correct repair order documentation procedures, i.e. The Three C’sExplain all service options to clients including time and cost estimatesTrack all client vehicles through the maintenance and repair processEnsure that work done meet Lucid's exacting standards before vehicle is returned to client –act as the last QC stepInvoice and collect paymentPerform a thorough redelivery process, ensuring all client needs have been met, clientunderstands all services performed, and answer any questions that may arisePerform customer service duties such as answer phones, scheduling appointments (whereneeded), and calling customers to update them on repair status, or to follow up after repairs are completedDevelop rapport with clients leading to lasting relationshipsCreatively solve problems and think quickly in a busy, fast-paced environmentReview appointment schedule to plan travel time and visit duration for mobile servicesDemonstrate attention to detail and passion for creating positive client experiencesResponsible for maintaining the appearance, cleanliness and organization of the satellite center as well as all equipmentHave a passion for sustainable transportation and changing the automotive industry
Qualifications:High School Diploma or GED equivalentKnowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrainsExcellent written and verbal communication skillsHighly organizedComfortable working independently and as part of a teamAbility to use basic computer applications such as Microsoft Office as well as learn proprietary DMS softwareEPA 609 CertificationMust possess a valid driver license
Advantageous Experiences:AA/BS in either Automotive Technology or Business Management, or equivalent work experiencePrevious experience with EV diagnosis and repairExperience in luxury automobile repair environmentsPrevious OEM Master Technician CertificationASE Master Technician Certification requiredforklift certified or able to obtain certification within 30 days of hire