MES Technical Support Lead

Rivian

10000

United States, Illinois, Normal, United States

Posted on: 2022-05-16

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

This is what you’ll do:

Lead a team of Manufacturing Technical Support Engineers for Normal Plant
Drive daily work and provide Level 2 support for plant IT operations for all shifts.
Effortlessly engage with internal and external contacts to resolve issues.
Responsible for keeping systems running and minimizing mean time to repair
Define and develops ITSM processes and metrics to drive performance and process improvements.
Manage knowledge repository used by level 1 and 2 support to resolve issues.
Troubleshoot various Manufacturing application including MES, Quality and other manufacturing applications.
Attend in-person meetings with clients to analyze, troubleshoot and diagnose problems.
Drive root cause analysis on critical issues to ensure site reliability.
Propose system or business improvements to mitigate future occurrences
Schedule staff to ensure coverage to meet production needs.
Work with solution request engineering team to provide seamless experience.
Manage technical support documentation and instructional guides for future reference.
Escalate complex issues to level 3 when needed.
Identify repetitive issues and assist in automating or resolving these items to provide the best possible user experience.
Available and willing to work overtime, weekends, and holidays to meet operational objectives.

These are the skills you’ll need:

Individuals must have 5+ years of experience with complex automated manufacturing systems
Experience leading teams and working in a 24/7 environment
In depth knowledge of MES systems and technologies.
Excellent interpersonal skills, energetic, a self-starter with outstanding written and verbal communication skills.
Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
In depth knowledge of Manufacturing IT system communication methods including network architecture, file drop, XML, SOAP, and TCP/IP communication protocols
Knowledge of ITSM and ITIL processes and practices.
Experience resolving complex issues through root cause analysis.

This is the education and experience you should have:

College, university, or equivalent degree in Information Technology, Business, Manufacturing, Industrial, Engineering or a related subject desired.

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Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].