MES Technical Support Engineer

Number of employees

10000

United States, Illinois, Normal, United States

Posted on: 2022-05-02

Category: emobility

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

This is what you’ll do:

  • Act as the initial point of contact for internal Manufacturing IT system related concerns from internal employees
  • Create Helpdesk tickets and respond in a timely manner to email and phone call requests for technical assistance.
  • Effortlessly engage with callers, actively listen, analyze, and isolate tech issues.
  • Calmly provide conflict resolution and navigate frustrated customer situations.
  • Troubleshoot various Manufacturing application including MES and other Quality tools.
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose problems.
  • Detail these issues and propose system or business improvements to mitigate future occurrences
  • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
  • Assist management in creating training materials pertaining to computer troubleshooting and usage.
  • Organize and file technical support documentation and instructional guides for future reference.
  • Drive incident cycle time reduction through prompt responses to issues, detect reoccurring issues, and drive incident investigations
  • Escalate complex issues to level 3 when needed.
  • Identify repetitive issues and assist in automating or resolving these items to provide the best possible user experience.
  • Remain current with manufacturing applications and technologies.
  • Available and willing to work overtime, weekends, and holidays to complete the support task

These are the skills you’ll need:

  • Individuals must have experience with complex automated manufacturing systems
  • Understand the ISA-95 standard for production automation
  • Experience with SQL is required
  • Excellent interpersonal skills, energetic, a self-starter with outstanding written and verbal communication skills.
  • Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously
  • General understanding of conventional Manufacturing applications and IT system communication methods including network architecture, file drop, XML, SOAP, and TCP/IP communication protocols
  • Knowledge of Rockwell MES is a plus.
  • 1-3 years of experience in Manufacturing application support is a plus.

This is the education and experience you should have:

  • College, university, or equivalent degree in Information Technology, Business, Manufacturing, Industrial, Engineering or a related subject desired.

 

 

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Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Privacy

We take your privacy seriously. For details please see our Candidate Privacy Notice.

 

Please note that we are currently not accepting applications from third party application services.

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