United States, Illinois, Normal, United States

Posted on: 2022-07-27

Category: emobility

Employment type:

Full time

Experience required:



Salary not provided

Manager, Customer Quality, Commercial/Fleet Products

About the company:

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary:

The Commercial/Fleet Customer Quality Manager will serve as the lead Quality interface with key Commercial and Fleet customers, providing a premier customer experience while establishing and managing critical customer KPI's. As the Single Point of Contact, this individual is responsible to ensure organizational alignment with the customer's priorities, building strong cross-functional partnerships ultimately leading to exceeding customer expectations.  This individual must exhibit strong statistical and problem-solving skills, with the ability to manage multiple projects simultaneously.


·Establish strategic plans, policies, and procedures at all levels to deliver with exceptional
quality and a premier customer experience
· Establish, track, and deliver key KPI’s to ensure customer quality/warranty concerns are
rapidly addressed
· Single point of contact for the day-to-day activities of customer-specific product quality
· Train, coach and develop, and inform our employees on how we exceed our customer’s
expectations for overall quality and vehicle craftsmanship
· Assist with data analysis around campaign prevention and service bulletins
· Drive Prediction, Prevention, and Protection of quality issues and devise risk mitigation
solutions by leading cross-functional teams
· Ensure product and process teams at all levels have a line of sight to vehicle performance
· Work hand in hand with the commercial and service organization to develop, retrieve, and
utilize field data to continually improve products and reduce warranty costs


·Bachelor’s in Engineering or equivalent Technical Degree, Masters Preferred
· Strong statistical and problem-solving capability, Six Sigma Black Belt Preferred
· 8-10 years of relevant experience with demonstrated leadership in Quality and/or
Warranty Management
· Demonstrated leadership in driving overall vehicle product quality improvements
· Ability to manage multiple projects across varying geographic locations simultaneously
· Willingness and ability to work in a strong cross-functional environment (technical and
· Comfortable working in a manufacturing/production environment
· Understanding of project management fundamentals
· Travel 20%

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.