Manager, Brooklyn Hub

Role Summary

Rivian’s Spaces footprint is expanding with the launch of our Brooklyn Hub, and we are seeking a seasoned leader to oversee the location.  

Our Hubs are regionally curated spaces that serve as venues for our mission to manifest through our products, people, and community. We curate discovery that will both awe and delight, creating opportunities to uncover innovations, local offerings, and new destinations – natural invitations to step out of one’s comfort zone and into adventure. 

Rivian Hub Managers are highly empowered and will oversee all aspects of customer experience, sales, operations, and staffing at their location, while ensuring performance goals are met. You desire the challenge of a new business and the excitement of building something from the ground up. You lead by example and inspire your team to live Rivian’s mission to Keep the World Adventurous Forever. 

Responsibilities

• Ensure that the customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s mission, core values and culture.  

• Build a strong workplace culture focused on employee development, team experience and over-delivering for our customers.  
• Oversee customer engagement and support, including product education, drives, configuration, and lead-capture 
• Collaborate with the Retail Operations and Experience Programming teams to plan and execute events and activations; program strategies that drive brand awareness, traffic, product education, retention, and conversion 
• Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business  
• Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the location team is invested in the related company-wide strategic objectives  

• Collect, organize and analyze data and anecdotal feedback in order to create impactful business reviews that highlight our retail (KPI’s) and measures of success 
• Meet or exceed location-level OKRs and financial plans, including KPI targets, labor budget, and overall location P&L goals 
• Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our customers and team 
• Uphold the processes that allow location team to seamlessly move a customer through the ownership funnel with the help of the digital commerce platform and CRM tools  
• Supervise location staff, including hiring, training, mentoring, coaching, and evaluating performance  

• Manage the staffing model, including scheduling, shift patterns and the number of staff required to meet demand / traffic, in order to maximize efficiency and deliver a best-in-class experience  
• Support various special events (both onsite and remote) and new site openings across the commercial organization as needed  
• Manage and maintain compliance with all local, state and federal regulations as well as Rivian company policy and procedures 
• Relentlessly uphold visual merchandising and retail presentation standards 

Requirements

• 5+ years in retail management, experiential/brand marketing, or similar fields, preferably in a Direct to Consumer business model 
• Bachelor’s degree in business or related field or equivalent work experience
• Valid state driver’s license with a safe driving record  
• Ability to obtain and maintain local sales licenses if applicable in your state 
• Fully vaccinated against the COVID-19 virus (proof required) 
• An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community  
• Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity. 
• Ability and willingness to work weekends, evenings and holidays with willingness to travel to various retail locations when required 
• Extensive experience with P&L, POS & CRM 
• Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment. Outstanding verbal and written communication