Zero-emission solutions for cities. Human-centred, intelligent design - to revitalise public transportation.
At Arrival, our team is creating best-in-class electric vehicles using a radical new method of design and production. We work with some of the world's leading businesses and governments to achieve our goal of redefining mobility and transport ecosystems, transforming how people and goods travel and enhancing urban environments for all communities.
Innovation, rapid development and testing help us to push the boundaries. Our New Method takes our portfolio of patented technologies created in-house, and combines it with assembly in Arrival Microfactories. It’s a groundbreaking approach, leading to products with maximum functionality, peak efficiency, and an elevated experience – at a much more competitive price than other electric vehicles, and even fossil fuel vehicles.
At Arrival, our team is creating best-in-class electric vehicles using a radical new method of design and production. We work with some of the world's leading businesses and governments to achieve our goal of redefining mobility and transport ecosystems, transforming how people and goods travel and enhancing urban environments for all communities.
Innovation, rapid development and testing help us to push the boundaries. Our New Method takes our portfolio of patented technologies created in-house, and combines it with assembly in Arrival Microfactories. It’s a groundbreaking approach, leading to products with maximum functionality, peak efficiency, and an elevated experience – at a much more competitive price than other electric vehicles, and even fossil fuel vehicles.
Arrival is looking for a UX research lead who is responsible for organizing and conducting research, analysing user experience and ensuring coordination and communication between relevant stakeholders. Central to the role will be guiding the strategic direction and development of the product and services (digital and physical) through deep, holistic understanding of the customers and market.
At Arrival we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Join our mission to bring better, more sustainable transportation to communities around the world.
Your role
Managing team of UX Researchers in your direction and collaborating with other UX Research teamsWork with stakeholders worldwide, embedding research practices into the product development processGenerating an in-depth understanding of new markets, customers and users through an array of insight discovery skillsCollaboration with the cross-company UX research function and an international team including in-house and remote resources for performing global research studiesAnalysis of competitive, global and industry user experience in terms of products, services, communication channels and user interfaces to identify development areasOrganizing and conducting UX studies of all products, services and user interfaces to learn from the understanding of real usersMeasuring expert UX analytics for interacting with products, services and user interfaceOrganization and task setting for external resources/research agencies and quality assessment of the findingsCollection, synthesis and analysis of research insights, identifying areas of development and providing recommendationsOrganization of machine-readable format for tasks and research / analytics findings in order to develop machine learning practicesDesigning algorithms for automated analysis of user experience research resultsPreparation, presentation and collaboration of design results with product teams and management About you
We appreciate you may not tick all of the following boxes but welcome you to apply if you're excited by the opportunity and feel you have some relevant skills and experience to thrive and grow in this role.Higher psychological, technical or design educationFluency in tools for collecting, analysing and organizing dataSkills for designing data analysis algorithms preferredFluency in user experience research practice and all associated toolsAttentiveness and criticality to the imperfection of data, the presence of errors and their processing algorithmsFluency in remote collaboration tools, cloud services and development interaction toolsDevelopment of analytical skills, passion for working with numbers; clear alignment of the logic of conclusions and decisionsGreat oral & written English (no lower than upper intermediate)Good experience in organising and conducting research on user experience and usability of products and services in the role of a performer and task designer.Experience research work in projects to bring high-tech engineering and IT products to the marketExperience of work in organisations and projects with agile development methods, with geographically distributed and multilingual teamsMarket research experience is highly preferredDirect participation in organising and conducting international and remote UX research studiesDirect participation of research in projects that have received industry awards, ratingsPresence of a portfolio of projects on research and analytics of user interaction - we will ask you to demonstrate what tasks you solved, how, in what role and what was the final result of your participation in such projectsCollaboration
Direct collaboration with management, colleagues and experts of related departments within the companyInteraction with external resources, contractors and clientsInteraction with geographically distributed English-speaking experts, in person, correspondence, documentationAdditional info
This role is based in the London office, with option for hybrid remote workingInternational business trips are possible