IT Support Specialist

Redwood Materials

2000

McCarran, NV; Ridgeville, South Carolina, United States, United States

Posted on: 2026-07-28

Category: materials

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Redwood Materials is an American clean energy company headquartered in Sparks, Nevada, focused on securing domestic supplies of critical battery materials and providing large-scale energy storage solutions. The company recycles end-of-life batteries to recover lithium, nickel, cobalt, and copper, creating one of the largest domestic sources of these critical minerals in the United States. Its operations support the broader transition away from reliance on foreign supply chains for materials essential to electric vehicles and energy storage systems. Through its Redwood Energy division, the company designs, integrates, and deploys large-scale energy storage systems for data centers and the national grid, utilizing both new and repurposed batteries to deliver cost-effective solutions. Redwood Materials partners with major automotive, technology, and energy companies including Volkswagen Group of America, Panasonic, GM Ultium Cells, Toyota, BMW, Amazon, Volvo, and Southern Company, reflecting its central role in the emerging domestic battery supply chain. Founded by former Tesla Chief Technology Officer JB Straubel, Redwood Materials was established with the mission of building a circular economy for batteries, reducing waste, lowering the carbon footprint of energy storage, and strengthening American energy independence. The company holds ISO 45001 and ISO 14001 certifications, underscoring its commitment to occupational health, safety, and environmental management standards.

About Redwood Materials

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.

Position Summary:

Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.

Essential Duties and Responsibilities

Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
Manufacturing Execution System (MES) Process development & support
Thorough troubleshooting, documentation, and resolution of support issues and processes
Escalation of trouble tickets to other support teams
Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.

Skills, Knowledge, and Abilities

1+ years in an enterprise IT Support related role
Supporting HMIs, label printers, scanners, and other process support equipment
IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
Excellent customer service, attitude, and self-motivation
Desire to learn and grow along with the company

The position is full-time. Compensation will be commensurate with experience.

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