IT Support | Helpdesk (Entry Level)

Number of employees

850

South Burlington, VT, USA

Posted on: 2026-02-22

Category: transportation

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

BETA Technologies is creating an electric transportation ecosystem that’s safe, reliable and sustainable. A relentlessly focused team is building an extensive charging infrastructure and ALIA, the world’s most technologically advanced electric vertical aircraft (EVA).

BETA’s platform and products are strikingly simple. Prioritization of safety and a pragmatic approach to certification drive elegant redundancy, appropriate diversity of implementation and simplicity of control. ALIA’s fixed-pitch propellers and centrally located batteries make it an inherently stable aircraft that is safe to fly and easy to maneuver.


We are actively seeking a talented, entry level IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping setup workspaces for staff, resolve technology issues efficiently and delivering an exceptional level of customer experience.

How you will contribute to revolutionizing electric aviation:

  • Install and maintain a wide range of computer hardware across multiple locations
  • Ensure our workspaces are stocked with IT consumables and kept well organized
  • Utilize an electronic ticketing system for tracking and escalating requests
  • Provide end-user support in a timely and professional manner
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Participate in team meetings and corporate activities
  • Minimum Qualifications:

  • Basic proficiency in troubleshooting across Windows, Mac, and Linux operating systems
  • Foundational experience in computer and peripheral hardware installation, repair, and maintenance
  • Strong technical writing skills for creating clear and detailed documentation 
  • Above and Beyond Qualifications:

  • In depth knowledge of troubleshooting common workplace tools like Slack, Teams, SharePoint, Microsoft Office, etc.
  • Experience with Atlassian products like Confluence and Jira, or comparable project management, documentation, and ticketing software tools
  • Ability to troubleshoot or diagnose basic network issues using industry best practices
  • Familiarity with installing and supporting audio video equipment
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