IT Solutions Specialist

Job Description 

Lilac is expanding the IT Team! We are seeking an experienced IT Solutions Specialist to be a strong contributor towards the development, execution, and implementation of IT Roadmap and various other engineering related projects. This person will partner with internal customers to develop and implement technical solutions across various departments and functions. Requires a programmatic mindset with the ability to create and leverage automation for deployment and management of physical infrastructure, cloud (Azure), Office365 and other SaaS services. Requires a strong, well-rounded engineer who can also take on various aspects of onboarding existing IT tools and services (process documentation, operational readiness, implementation of security and compliance policies, etc.). 

The position will be based in Oakland, California. 

Job Responsibilities 

Engineering 

• Ability to take ownership of any and all aspects of project lifecycle.  
• Defines customers’ needs and functionality, creates and documents milestones, deliverables and timelines. 
• Ensures high quality delivery within organization guidelines, policies, and procedures. 
• Collaborate with customer and internal teams to ensure seamless delivery of project. includes planning, validation, user acceptance and operational readiness.
• Must be able to work independently and track progress across various projects following Agile/Scrum methodology. Will track and report on all project related metrics to various stakeholders.
• Establish standards, tools, and processes to be used by the team and create procedures to guarantee adherence and compliance to those standards. 

Operations 

• Document service KPI's for customer experience, infrastructure, security and availability for existing and new IT services. 
• Identify and implement tooling required for measurement as needed (ie monitoring, logging, ITSM and other tools). 
• Understand how to baseline, monitor and alert for various KPI's. 
• Develop automation for managing and monitoring infrastructure and IT services whenever possible for operational efficiency. 
• Will manage and monitor installed systems, infrastructure and IT services to meet SLA’s. (includes customer escalations, incident response, rca's, change management)  

• Enable faster and smarter business processes and develop meaningful analytics to identify process inefficiencies. 
• Troubleshoot operational issues, escalate as appropriate and offer solutions. 
• follow standard change management processes. Document and evaluate the impact of required changes to the various systems. Plan, schedule, and communicate changes to be implemented. 

Candidate Qualifications 

• Strong knowledge of Linux and Windows Server deployments (on prem and cloud) 
• Experience working with IT service platforms (servicenow, jira, etc) 
• Python OR Powershell/preferred scripting language. 
• CI/CD DevOps experience. 
• Experience utilizing tools and research abilities to resolve technical issues. 
• Excellent communication skills 
• 3-5 years experience in IT Service Managment, Information security, Systems and automation 
• Ability to work on multiple concurrent projects. 
• Ability to understand and follow sometimes complex oral and written instructions. 
• Strong knowledge of ITIL and ITSM Frameworks
• Agile or Scrum experience 

Compensation 

• Salary range: $85k - $125k annually (commensurate with experience) Stock options  
• Health, dental, and vision insurance
• Short-term and long-term disability insurance
• 401k with pre- and post-tax investing options
• Flexible spending account/Health savings account
• Group and term life
• Flexible paid time off policy
• Paid sick leave
• Eight weeks of paid parental leave
• Commuter Benefits
• Employee assistance program
• Monthly phone stipend
• Daily catered lunch and on-site gym
• Free EV Charging 

EEO Statement 

Lilac Solutions is committed to providing a professional work environment free from discrimination and harassment, including discrimination and harassment based on a protected category, and an environment free from retaliation for participating in any protected activity.  Lilac Solutions is committed to providing equal employment opportunities to all employees and applicants for employment.