IT Operations Analyst

Our Mission

At Vertical Aerospace, we are pioneering the way for electric aviation. The VX4, our eVTOL (electric, vertical, take-off and landing), ‘zero emissions’ aircraft will set a new safety standard for how we will navigate the sky.  

We won’t realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to ‘redefine’ aerospace best practices.  

We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals of having the VX4 in service by 2030.  

What to expect

We're building a team where individuals are expected to deliver performance, ideas and concepts which make a difference. We will expect you to think creatively and push the boundaries of what is considered normal. We are cloud-native and invest in staff who want to keep at the leading edge.

We're looking for an outstanding IT Operations Analyst who combines superb technical knowledge and experience specifically in the Cloud and ITIL space. We are also looking for an individual with demonstrable ability to get the right things done quickly and effectively. This role is to support the technology (voice, data, cloud technology) for our users (internal users e.g., Engineering Staff and Back Office Staff). The role is full-time and will require the successful candidate to be a self-starter and motivated to help us deliver something special and exciting to the aviation sector.  

Bristol based on site 5 days a week and ability to drive between sites

What you'll do

• As a member of the Technology Services and Operations team, you will play a key role in the delivery of high-quality technical support for the business and the user, whilst delivering exceptional user satisfaction and a personalised service.

• You will be responsible for maintaining and supporting our Technology Services, acting as a senior 2nd line Support Analyst with the ability to be a technical lead of the team once settled into our environment. 

• This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide users through a range of situations with the aim of reaching a satisfactory conclusion.

• Responding to incidents and service requests that have been escalated by the 1st line support team, providing the optimum user experience by meeting or exceeding contractual SLAs and KPIs and proactively identifying process improvement opportunities within the department.

• Responsible for creating, maintaining and troubleshooting software packages for new software deployments, software removals and software updates. 

• Monitoring backups and testing disaster recovery plans, remediating problems where they arise. 

• Maintaining the network, ensuring connectivity for users and pinpointing any bottlenecks.

• Performing vital server maintenance and ensuring uptime remains high. 

• Work on Internal IT Projects as a technical lead, to implement, upgrade or improve the endpoint management infrastructure and related services.

• Resolve Escalations and pass to vendors where necessary and provide technical documentation to 1st/2nd line support. 

What you'll bring

•  Practical knowledge of Windows 10, Microsoft 365 Administration and Azure Administration including Microsoft Azure SSO Management.

• Strong track record of administering Windows Server and Active Directory including DNS, DHCP, Group Policy and CA’s.

• Experience supporting MDM solutions such as Microsoft Endpoint Manager, Jamf & Others

• Networking fundamentals / experience troubleshooting network issues

Desired:

• Atlassian suite (JIRA, Confluence & Bitbucket).

• Engineering software support including MATLAB, 3DExperience, ANSYS & Altair. 

• Experience of supporting ERP solutions such as INFOR.

• Software licensing experience (Microsoft 365, Atlassian, ERP and Engineering Software and Flexnet license manager) 

• MacOS and iOS support within a business environment – nice to have

• Familiarity of CIS Top 20 / ISO / GDPR

• Experience with VPN clients, e.g. Azure, Fortinet & similar

• ITIL Foundation V3 or V4

Key qualities for this role:

•             Ability to hit the ground running in a fast-paced and dynamic engineering business.

•             An eagerness to learn new skills and immediately put them to use. 

•             Demonstrable curiosity and passion for emerging technologies. 

•             Proactive approach to problem solving and prioritising own time. 

•             Confidence working with people at all levels and bringing them on side.

What can you expect from us?

We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career.

Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal. 

Our benefits

Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials.

• 26 days holiday, plus bank holiday

• 5 extra days per year to buy (or sell)

• 5 extra days holiday when you get married or enter a civil partnership

• Additional 4% of your salary to spend on extra benefits

• Award-winning digital health and wellbeing service (Help@Hand)

• Company Share Scheme - open to every Vertical employee

• Company Pension Scheme - 5% and we match it

• Breakfast on us, every day

We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility.

Disclaimer Statement

We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.